Summary
Overview
Work History
Education
Skills
Timeline
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Devon Lenon

Thornton

Summary

Dynamic and results-driven professional with a proven track record at Mrs Field's Cookies, excelling in customer service and conflict resolution. Recognized for strong problem-solving abilities and effective communication skills, consistently enhancing client satisfaction in fast-paced environments. Proficient in customer relationship management, ensuring seamless operations and positive customer experiences.

Overview

9
9
years of professional experience

Work History

Front Desk Receptionist

Lenon's Autocare
01.2024 - 04.2025

Greeted customers and managed front desk operations, ensuring a welcoming environment.


Handled appointment scheduling and customer inquiries, enhancing client satisfaction.


Assisted in administrative tasks, contributing to the efficient operation of the business.

Warehouse Associate

Amazon
07.2023 - 12.2024

Supported logistics operations by efficiently picking, packing, and shipping customer orders.


Collaborated with team members to maintain high productivity standards and meet deadlines.




Customer Service Representative

Mrs Field's Cookies
02.2016 - 03.2018

Engaged with customers to provide exception service and resolved inquiries effectively.


Managed point-of-sale transactions, maintaining accuracy and handling cash efficiently.


Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.


Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

GED -

Front Range Community College
Westminster, CO

Skills

  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Proficient in customer relationship management
  • Ability to work effectively in fast-paced environment

Timeline

Front Desk Receptionist

Lenon's Autocare
01.2024 - 04.2025

Warehouse Associate

Amazon
07.2023 - 12.2024

Customer Service Representative

Mrs Field's Cookies
02.2016 - 03.2018

GED -

Front Range Community College
Devon Lenon