Dynamic and results-driven professional with a proven track record at Mrs Field's Cookies, excelling in customer service and conflict resolution. Recognized for strong problem-solving abilities and effective communication skills, consistently enhancing client satisfaction in fast-paced environments. Proficient in customer relationship management, ensuring seamless operations and positive customer experiences.
Greeted customers and managed front desk operations, ensuring a welcoming environment.
Handled appointment scheduling and customer inquiries, enhancing client satisfaction.
Assisted in administrative tasks, contributing to the efficient operation of the business.
Supported logistics operations by efficiently picking, packing, and shipping customer orders.
Collaborated with team members to maintain high productivity standards and meet deadlines.
Engaged with customers to provide exception service and resolved inquiries effectively.
Managed point-of-sale transactions, maintaining accuracy and handling cash efficiently.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.