Devin Santana
Colorado Springs
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Thrifty Answering Service
Van Nuys, CA
09.2019 - Current
- Managed 60–100 inbound calls per shift with accuracy and professionalism, ensuring timely and confidential message delivery.
- Coordinated communications for clients across medical, legal, and home service industries, including doctors, lawyers, and plumbers, while maintaining professionalism and confidentiality.
- Resolved client concerns using active listening and empathy, improving caller satisfaction and reducing repeat inquiry frequency.
- Balanced multiple communication systems simultaneously, maintaining 100% accuracy in logs, schedules, and message routing.
Intern
Lotus Foundation
Colorado Springs, CO
02.2026 - Current
- Assisted in organizing community outreach programs to enhance engagement and support for local initiatives.
- Collaborated with team members to develop educational materials for workshops and events.
- Conducted research on best practices in nonprofit management to improve operational efficiency.
- Supported data collection and analysis for program evaluation, ensuring accurate reporting of outcomes.
Event Assistant
Deuces Wild
Colorado Springs, CO
06.2025 - Current
- Coordinated delivery schedules and event logistics for 10+ weekly events, improving setup efficiency and reducing delays.
- Communicated with vendors and clients to ensure accurate planning and seamless event execution.
- Designed promotional materials using Photoshop and PowerPoint, helping increase event visibility and branding consistency.
Mental Health Technician Trainee
Cedar Springs Hospital
CO
07.2025 - 07.2025
- Supported 8–12 patients per shift through behavioral observation and trauma-informed communication, contributing to a calm and safe unit environment.
- Learned and applied crisis-prevention techniques during supervised training, helping de-escalate emerging situations safely.
- Collaborated with multidisciplinary staff to maintain therapeutic conditions, ensuring consistent patient support and adherence to safety protocols.
Photography Assistant
Tamara Santana Photography
Los Angeles, CA
01.2014 - 01.2019
- Assisted in setting up equipment and managing lighting for photo shoots.
- Organized digital files and maintained a systematic cataloging system for easy access.
- Collaborated with photographers to ensure timely execution of projects and client needs.
- Handled client communications to confirm appointments and gather necessary information.
Education
Bachelor of Arts - Psychology
University of Colorado, Colorado Springs (UCCS)
Colorado Springs, CO05-2026
Associate of Arts - Psychology
Pikes Peak State College
Colorado Springs, CO01-2024
Associate of Arts - Business
Pikes Peak State College
Colorado Springs, CO01-2024
Skills
- Client Communication & Service: Empathy, active listening, clear phone/email/in-person communication
- Organization & Recordkeeping: Scheduling, message logging, and maintaining accurate records
Certification
- CNP - Certified Notary Public
Timeline
Intern
Lotus Foundation
02.2026 - Current
Mental Health Technician Trainee
Cedar Springs Hospital
07.2025 - 07.2025
Event Assistant
Deuces Wild
06.2025 - Current
Customer Service Representative
Thrifty Answering Service
09.2019 - Current
Photography Assistant
Tamara Santana Photography
01.2014 - 01.2019
Associate of Arts - Psychology
Pikes Peak State College
Associate of Arts - Business
Pikes Peak State College
Bachelor of Arts - Psychology
University of Colorado, Colorado Springs (UCCS)