Devin Santana
Colorado Springs
Summary
Detail-oriented and people-focused professional with Associate Degrees in Business and Psychology seeking an entry-level position in counseling, psychology support, or human services. Brings strong teamwork, empathy-based customer service, and organizational strengths aligned with care-focused roles.
Overview
12
12
years of professional experience
Work History
Mental Health Technician Trainee
Cedar Springs Hospital
07.2025
- Completed hands-on training focused on patient safety, behavioral observation, and supportive communication.
- Learned crisis-prevention techniques and collaborated with clinical staff to maintain therapeutic environments.
- Gained direct exposure to inpatient mental health care and multidisciplinary teamwork.
Customer Service Representative
Thrifty Answering Service
01.2019 - Current
- Managed high-volume inbound calls with professionalism and accuracy.
- Handled scheduling, message-taking, and client inquiries while maintaining confidentiality.
- Demonstrated empathy and clear communication when addressing problems or requests.
- Balanced multiple communication systems and tasks simultaneously.
Event Assistant
Deuces Wild
01.2025 - Current
- Coordinated event logistics including deliveries, inventory management, and team scheduling.
- Communicated effectively with clients and vendors, ensuring smooth event execution.
- Designed basic promotional materials using Photoshop and PowerPoint.
Photography Assistant
Tamara Santana Photography
01.2014 - 01.2019
- Supported client scheduling, session setup, and post-production editing.
- Coordinated communication between photographers, clients, and vendors.
- Edited images and media using Adobe Photoshop and Premiere.
Education
Associate of Science - Business and Psychology
Pikes Peak State College
Colorado Springs, CO01.2024
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University of Colorado, Colorado Springs (UCCS)
11.2025
Skills
- Service & Teamwork: Demonstrates empathy, active listening, and collaboration when supporting clients and coworkers; experienced communicating with diverse individuals and resolving concerns
- Organization & Recordkeeping: Maintains accurate logs, schedules, files, and client messages with attention to detail
- Multitasking & Prioritization: Manages high call volume, concurrent tasks, and time-sensitive responsibilities efficiently
Timeline
Mental Health Technician Trainee
Cedar Springs Hospital
07.2025
Event Assistant
Deuces Wild
01.2025 - Current
Customer Service Representative
Thrifty Answering Service
01.2019 - Current
Photography Assistant
Tamara Santana Photography
01.2014 - 01.2019
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University of Colorado, Colorado Springs (UCCS)
Associate of Science - Business and Psychology
Pikes Peak State College