Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Devin Montiel

Colorado Springs

Summary

Associate Property Adjuster at USAA with over a year of experience in claims investigation and damage assessment. Proven ability to interpret policy language and make informed decisions, enhancing customer satisfaction. Strong organizational skills and active listening foster effective communication, ensuring timely settlements and thorough documentation throughout the claims process.

Participation in multiple projects including the PTT Pilot program and Virtual Catastrophe Team.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Associate Property Adjuster

United Services Automobile Association, USAA
06.2024 - Current
  • Manage assigned claim by:
  • Completing claims history review
  • Confirm/investigate loss details
  • Make coverage determinations/decisions based on policy language
  • Communicate with named insured throughout claims process
  • Create estimates for RCV utilizing Claims Replacement Services, XACT and online sources
  • Determine and discuss settlement information with named insured
  • Maintain claim documentation/correspondence throughout claims process
  • Issue payments
  • Send required letters
  • Work closely with SIU to investigate claims and determine when referrals are warranted
  • Support colleagues with workload management and surges

Registered Veterinary Technician

Banfield The Pet Hospital
08.2023 - 06.2024
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Assessed paws, ears, and eyes for injuries or infections as part of initial evaluation.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Managed medical intervention and therapy for animals in collaboration with veterinarian.
  • Answered owner animal health questions and advised on best care practices.
  • Restrained animals to protect veterinarians from potential harm.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Administered medications to animals in treatment and documented changes in condition.
  • Performed fecal examinations, urinalysis and bloodwork.
  • Collected and prepared specimens for laboratory testing.
  • Trained and mentored other RVT staff.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
  • Performed dental cleanings using ultrasonic scaler.
  • Prepared, sterilized and maintained medical instruments and equipment.
  • Monitored vital signs of animals during surgical procedures and provided postoperative care

Registered Veterinary Technician

Banfield The Pet Hospital
11.2019 - 02.2023
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Assessed paws, ears, and eyes for injuries or infections as part of initial evaluation.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Managed medical intervention and therapy for animals in collaboration with veterinarian.
  • Answered owner animal health questions and advised on best care practices.
  • Restrained animals to protect veterinarians from potential harm.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Administered medications to animals in treatment and documented changes in condition.
  • Performed fecal examinations, urinalysis and bloodwork.
  • Collected and prepared specimens for laboratory testing.
  • Trained and mentored other RVT staff.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
  • Performed dental cleanings using ultrasonic scaler.
  • Prepared, sterilized and maintained medical instruments and equipment.
  • Monitored vital signs of animals during surgical procedures and provided postoperative care

Education

Veterinary Technician Certificate - Veterinary Technician

Banfield Academy
San Diego, CA
08-2017

High School Diploma -

Carlsbad High School
Carlsbad, CA
06-2008

Skills

  • Claims investigation/processing
  • Damage assessment
  • Policy interpretation
  • Organizational skills
  • Active listening
  • Customer service
  • Decision-making
  • Task prioritization
  • Denied claims identification
  • Report and records review

Accomplishments

  • Standup Standout: Service and Ownership (12/10/24)
  • SIU Awareness Recognition (3/13/25)
  • SIU Red Ribbon Certificates (October 2024, November 2024, December 2024, March 2025, April 2025, July 2025)

Certification

Property Adjuster License

Timeline

Associate Property Adjuster

United Services Automobile Association, USAA
06.2024 - Current

Registered Veterinary Technician

Banfield The Pet Hospital
08.2023 - 06.2024

Registered Veterinary Technician

Banfield The Pet Hospital
11.2019 - 02.2023

Veterinary Technician Certificate - Veterinary Technician

Banfield Academy

High School Diploma -

Carlsbad High School

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