Devin Garcia
Poncha Springs
Summary
Guest Services Manager with extensive experience in high-volume sales and staff training. Proven ability to resolve guest and employee concerns effectively while maintaining top customer service standards. Looking to utilize strong communication skills to enhance team performance and guest satisfaction.
Overview
2
2
years of professional experience
Work History
Guest Service Manager
Monarch Mountain Ski Resort
Salida, CO
04.2025 - Current
- Led and supervised a team of 8–12 employees, overseeing hiring, scheduling, training, and performance management.
- Ensured compliance with company policies and procedures while delivering a high-quality, personalized guest experience.
- Executed high-volume sales of lift tickets, season passes, and reservations with accuracy and strong customer service.
- Collaborated with leadership and IT teams on product development and system setup, including hardware and software needs.
- Handled daily financial operations including opening/closing procedures, cash handling, deposits, and reporting.
- Resolved guest and employee concerns professionally, ensuring exceptional service and positive experiences.
Guest Services Supervisor
Monarch Mountain Ski Area
Salida, CO
04.2024 - 04.2025
- Delivered high-volume, accurate sales of lift tickets, season passes, and specialty reservations while maintaining strong customer service standards
- Executed daily financial procedures including opening/closing registers, cash handling, reconciliation, and deposit reporting in accordance with company policies
- Resolved guest and employee issues professionally, providing effective solutions and maintaining a high level of customer satisfaction
- Maintained in-depth knowledge of products, services, and mountain operations to guide guests and drive informed purchasing decisions
Education
Bachelor of Science - Marketing
Oklahoma State University
Stillwater, OK05.2019
Skills
- Staff training and development
- Customer Service
- Verbal and Written Communication
- Guest Relations
- Siriusware POS
- MS Office
- Relationship Building
Timeline
Guest Service Manager
Monarch Mountain Ski Resort
04.2025 - Current
Guest Services Supervisor
Monarch Mountain Ski Area
04.2024 - 04.2025
Bachelor of Science - Marketing
Oklahoma State University