Devin Desantos
Pueblo
Summary
Dynamic Customer Service Representative with extensive experience at ATT, adept at conflict resolution and relationship building. Recognized for enhancing customer loyalty through empathetic complaint handling and active listening. Proven ability to mentor new hires, ensuring team success while maintaining detailed records for effective follow-up. Committed to delivering exceptional service and informed recommendations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ATT
08.2012 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor - Psychology
University of Phoenix
Tempe, AZ10.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint handling
- Complaint resolution
- Professional telephone demeanor
- Customer education
Accomplishments
I graduated in 2018 with a psychology degree. I maintained my job at ATT for nearly 13 years. My time at ATT taught me to handle people with perfessionalism and empathy. While at ATT, I was recruited for a new hire mentor program.
Certification
Bachelor's in Pychology.
Languages
English
Professional Working
Timeline
Customer Service Representative
ATT
08.2012 - Current
Bachelor - Psychology
University of Phoenix
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