Devin Dahl
Durango
Summary
Proven leader in operations management, skilled in financial auditing and sales forecasting. Adept at enhancing customer experiences and optimizing processes to drive efficiency and profitability.
Overview
32
32
years of professional experience
Work History
Suspension Technician and Administration
Diaz Suspension Design
Durango
06.2025 - Current
- Performed thorough inspections of suspension systems to identify potential issues and ensure optimal performance.
- Completed service on various suspension components.
- Managed scheduling, billing, shipping, inventory and customer service.
General Manager
Nature's Own Health Markets
KANSAS CITY
02.2022 - 06.2025
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Resolved escalated customer service issues in a timely manner.
- Negotiated contracts with vendors for goods or services needed by the organization.
- Evaluated current systems and processes and developed plans for updating them as needed.
- Developed and implemented operational policies and procedures to improve efficiency.
Bicycle Mechanic and Retail Sales
Midwest Cyclery
KANSAS CITY
03.2019 - 02.2022
- Performed detailed inspections to identify mechanical issues and recommend timely repairs.
- Executed routine maintenance on various bicycle models to ensure optimal performance.
- Assisted in training new mechanics on repair techniques and customer service protocols.
Owner/Operator
Boneshaker Cycles
Buena Vista
03.2013 - 08.2017
- Developed and implemented marketing strategies to enhance brand visibility and drive sales.
- Conducted performance metrics analysis to identify areas for business improvement and growth.
- Maintained accurate financial records and conducted regular audits to ensure fiscal responsibility.
Store Manager
City Market
Cortez
06.1994 - 05.2013
- Responsible for all operations within large and busy retail environment.
- Monitored operational compliance to ensure adherence to company policies and regulations.
- Enhanced customer experience by addressing feedback and making necessary adjustments to services.
- Resolved conflicts among team members to maintain a positive work environment.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared monthly reports on sales figures, expenses, profits.
Education
Bachelor of Arts - Fine Arts
Columbia College
Columbia, MO05-1994
Skills
- Sales forecasting
- Financial auditing
- Problem solving
- Team building
- Loss prevention procedures
- Operational budgeting
- Team leadership
- Outstanding communication skills
Timeline
Suspension Technician and Administration
Diaz Suspension Design
06.2025 - Current
General Manager
Nature's Own Health Markets
02.2022 - 06.2025
Bicycle Mechanic and Retail Sales
Midwest Cyclery
03.2019 - 02.2022
Owner/Operator
Boneshaker Cycles
03.2013 - 08.2017
Store Manager
City Market
06.1994 - 05.2013
Bachelor of Arts - Fine Arts
Columbia College