Devin Ayala
Frederick
Summary
Dynamic leader and problem-solver with a proven track record at SMG Property, adept at handling tenant relations across 14 properties and enhancing community resources for over 200 tenants. Excels in organizational skills and positive customer service, significantly improving tenant satisfaction and community engagement. I have more than 10 years experience working multiple settings; from at risk youth, low income families, senior housing, and social work. Given the chance, I will prove to you why I will be a great asset to your organization's immediate and long-term goals.
Overview
12
12
years of professional experience
Work History
Leasing/Compliance/ Property Management
SMG Property
10.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Promptly responded to tenant complaints and concerns for over 14 properties.
- Verified income, assets, and expenses, and completed information through Appfolio system.
- Responsible for posting demands, and following up with tenants, Division of Housing, DOLA, other agencies.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Work with multiple housing agencies in Adams and Arapahoe County.
Program Coordinator
Access Housing
09.2021 - 09.2022
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Was in charge of ESG Grant worth $685,000 to house/find housing for clients facing homelessness
- Specialized in Rapid Re Housing
- Successfully housed over 40 families, providing housing stability
- HMIS certified
Family Service Coordinator / Senior Housing/Independent Living Specialist
Brothers Redevelopment
10.2019 - 09.2022
- Assesses Families that live in low income housing
- Worked with Senior housing/ senior living at other properties over the course as well
- Referred families to resources in the community
- Helped over 200 families in the Denver/Metro area with resources, services, and referrals to over 40 agencies that offer needs of the families
- Collaborating with rent assistance programs, utility assistance programs, schools, medical personnel, mental health agencies, property managers, housing authorities
- Provides excellent customer service, assisting family needs locally and that live in our properties, help families with creating new opportunities, meeting goals, budgeting, finding child care, enrolling children in school activities, finding employment, find housing, food resources, State benefits, Bike Giveaways, Toy Drives, community events.
- Assisted seniors over 65 reapply for benefits, SSI,SSDI,health benefits, food benefits
Youth Services Specialist II
Colorado Department Of Human Services
10.2012 - 05.2019
- Supervision of YSSI staff ensuring safety and security
- Created Fitness 5 POINT Program for all youth in building
- Complete the intake process of all youth entering the facility
- Coordination with the courts regarding the release of Juveniles to group homes, pre-trial services, other juvenile facilities, parents or legal guardians, etc.
- Secured transportation of youth when approved by the court
- Develop and maintain professional relationships with youth in an effort to support them in their program
- Coach and mentor youth within the behavior management program and role model pro-social behavior
- Use DYS Behavior Expectations, positive reinforcement, group processes, teaching of skills and other interventions to shape behavior change
- Reinforce use of safe practices including methods of supervision and structure that maintain a non-violent milieu
- Facilitate psychoeducation, skill development and other youth groups
- Provide immediate intervention in individual and group crisis situations
- Use non-escalation and de-escalation; and, in emergencies, use approved physical response techniques when all other interventions have failed
- Teach and enforce established DYS rules, policies, and procedures
- Conduct searches of individuals and rooms for contraband items and inspect the safety of doors, windows, and grounds.
- Compliance with probation or truancy
- Utilize computer software to document incident reports and other activities when required
- Supervise groups of youth in daily structured programming to include recreation, leisure activities, school and special events
- Drug testing
- Overall commitment to the safety and security of the youth and staff in the facility
Education
2004-2006 - Criminal Justice
Metropolitan State University of Denver
Denver, COAssociate of Arts - General Studies
Red Rocks Community College
Denver, CO05.2009
Skills
- Team Leader
- Creative Problem Solving
- Highly Adaptable
- Positive Customer Service
- Organizational Skills
- Eagerness to Learn
- Clear Communicator
- Detail Oriented
Timeline
Leasing/Compliance/ Property Management
SMG Property
10.2022 - Current
Program Coordinator
Access Housing
09.2021 - 09.2022
Family Service Coordinator / Senior Housing/Independent Living Specialist
Brothers Redevelopment
10.2019 - 09.2022
Youth Services Specialist II
Colorado Department Of Human Services
10.2012 - 05.2019
2004-2006 - Criminal Justice
Metropolitan State University of Denver
Associate of Arts - General Studies
Red Rocks Community College
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