Destiny Padilla
Pueblo
Summary
Customer Service & Healthcare Support Professional with 10+ years of experience delivering exceptional guest, patient, and client experiences across healthcare, call center, retail, and event environments. Proven ability to manage high-volume interactions, resolve complex issues, support patient care, and collaborate with cross-functional teams. Known for strong documentation accuracy, HIPAA compliance, sales support, and empathetic communication. Seeking to contribute service excellence, reliability, and operational support in a growth-focused organization.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Guest Relations Representative
Denver Broncos
Denver
2025.09 - Current
- Deliver high-quality guest support during large-scale events, ensuring a safe and positive fan experience.
- Assist with ticket scanning, wayfinding, and real-time problem resolution for high-volume crowds.
- Resolve escalated guest concerns by coordinating with stadium operations and security teams.
- Conduct facility inspections to maintain safety, cleanliness, and compliance standards.
- Impact: Helped maintain smooth event operations in a fast-paced, high-visibility environment serving thousands of guests per event.
Lottery Sales Representative
Colorado Lottery
Pueblo
2025.07 - 2025.09
- Processed high-volume lottery and scratch ticket sales while maintaining accuracy and cash accountability.
- Delivered friendly, efficient service while promoting responsible gaming and compliance policies.
Residential Aide
Crossroads Turning Points
Pueblo
2024.10 - 2025.01
- Provided daily care and supervision for residents in a behavioral health and residential care setting.
- Monitored vital signs, behavioral changes, and medication schedules, ensuring timely reporting to nursing staff.
- Maintained accurate and compliant documentation supporting treatment plans and regulatory standards.
- Responded to emergencies and supported crisis interventions following established protocols.
- Collaborated with care teams in case reviews and treatment planning meetings.
- Impact: Strengthened resident safety and continuity of care through reliable documentation and compassionate support.
Phone Sales Representative
Cricket Wireless
Pueblo
2022.08 - 2024.03
- Achieved and exceeded sales targets through consultative selling and product recommendations.
- Provided technical support and account assistance, improving customer retention and satisfaction.
- Managed store opening/closing procedures, POS transactions, and merchandising standards.
- Impact: Increased accessory and service sales through proactive customer engagement.
Care Provider
Bonaventure Senior Living
Pueblo
2023.03 - 2023.04
- Assisted residents with activities of daily living, medication reminders, and mobility support.
- Maintained a safe and supportive environment while encouraging independence and engagement.
Home Health Care Provider
Primary Home Health Care
Pueblo
2014.07 - 2021.02
- Delivered long-term in-home care, supporting mobility, hygiene, meals, and transportation.
- Built trusted relationships with clients and families through compassionate and consistent care.
- Impact: Provided reliable care support for over 6 years, demonstrating strong commitment and dependability.
Customer Service Representative
Global Call Center Solutions
Pueblo
2013.06 - 2019.09
- Managed high-volume inbound calls and emails, consistently meeting performance and resolution metrics.
- Resolved billing, technical, and account issues to improve customer satisfaction and retention.
- Upsold products and services by identifying customer needs and recommending solutions.
- Assisted customers with online ordering, troubleshooting, and account updates.
- Impact: Recognized for strong problem solving, empathy, and efficiency in a fast-paced call center environment.
Primary Care Provider/Housekeeping
Argus Home Healthcare
Pueblo
2012.05 - 2013.11
- Provided home healthcare assistance and maintained safe, clean living environments.
Education
GED -
Pueblo Community College (PCC)
PuebloSkills
- Customer & Guest Experience
- Patient Care & Advocacy
- HIPAA & EMR Documentation
- Front Desk & Medical Admin Support
- Conflict Resolution
- Sales & Upselling
- Call Center Operations
- Cash Handling & POS
- Microsoft Office & Data Systems
- Team Collaboration
- Multitasking & Time Management
- Insurance & Billing Support
- EMR/EHR Systems
- Epic
- Eaglesoft
- Insurance Verification
- Medical Billing
- Data Entry
- Accounting Software
- POS Systems
- HIPAA Compliance
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Guest Relations Representative
Denver Broncos
2025.09 - Current
Lottery Sales Representative
Colorado Lottery
2025.07 - 2025.09
Residential Aide
Crossroads Turning Points
2024.10 - 2025.01
Care Provider
Bonaventure Senior Living
2023.03 - 2023.04
Phone Sales Representative
Cricket Wireless
2022.08 - 2024.03
Home Health Care Provider
Primary Home Health Care
2014.07 - 2021.02
Customer Service Representative
Global Call Center Solutions
2013.06 - 2019.09
Primary Care Provider/Housekeeping
Argus Home Healthcare
2012.05 - 2013.11
GED -
Pueblo Community College (PCC)