Destiny Helmke
Colorado Springs
Summary
Dynamic Sales and Service Manager with a proven record of success at Sephora, known for driving client acquisition, elevating team performance, and delivering exceptional, personalized client experiences. Highly skilled in training and mentoring diverse teams to deliver client-first service, leveraging deep product knowledge, clienteling strategies, and data-driven insights to increase sales, loyalty, and repeat business. Recognized for building a positive, high-performing team culture through proactive leadership, clear communication, and hands-on coaching that empowers teams to anticipate client needs and exceed expectations. Personable and resourceful, with a natural ability to build lasting, trust-based client relationships, resolve challenges with empathy and efficiency, and consistently surpass sales targets while enhancing overall customer satisfaction and brand loyalty.
Overview
4
4
years of professional experience
Work History
Sales and Service Manager
Sephora
Colorado Springs, CO
10.2025 - Current
- Led, coached, and developed Beauty Advisors and Coordinators to achieve strong sales performance and deliver elevated client experiences.
- Set the standard on the sales floor by modeling exceptional service, product expertise, and proactive client engagement.
- Drove store results by aligning team performance with sales goals, service standards, and business priorities.
- Oversaw daily operations, including cash handling, inventory, events, and paid beauty services, ensuring smooth and compliant execution.
- Implemented training programs to enhance product knowledge and customer service skills among staff.
- Built an inclusive, high-performing team culture through ongoing coaching, training, and recognition.
- Analyzed customer feedback and sales data to refine service offerings and improve client satisfaction rates.
- Enhanced customer loyalty initiatives, resulting in increased repeat business and positive brand reputation.
Beauty Advisor
Sephora
Colorado Springs, CO
06.2025 - 10.2026
- Provided personalized beauty consultations to enhance customer satisfaction and loyalty.
- Assisted customers in product selection based on their individual needs and preferences.• Build strong client relationships by anticipating needs, recommending products, and driving sales through upselling and personalized service
- Stay up to date on beauty trends and product knowledge to provide trusted advice and inspire clients with demonstrations
- Support sales goals while maintaining Sephora’s visual, merchandising, and operational standards
- Ensure sales floor replenishment and organization to enhance the client experience
- Mentor and support team members by fostering communication, collaboration, and a positive work environment
- Go above and beyond to assist coworkers, ensuring tasks are completed smoothly and efficiently to drive overall team success
Beauty Advisor
Ulta Beauty Inc.
San Antonio, TX
03.2024 - 01.2025
- Consistently meets guest loyalty and credit goals. Provides exceptional service to each guest.
- Assists customers with refunds, exchanges, sales, and any applicable customer service.
- Color match and upsell products to guests.
- Goes above and beyond to ensure it's a positive workplace. Stocked and replenished merchandise according to store layout.
- Alerts customers to upcoming sales, events, and promotions.
- Handled all customer relation issues in a professional manner and in accordance with company policies.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
Cashier/Customer Service
Bill Millers Bar-B-Q
San Antonio, TX
03.2023 - 02.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted in training new cashiers on register operations and customer service protocols.
- Handled customer inquiries and resolved issues to ensure satisfaction and loyalty.
- Monitored inventory levels at cash registers, reporting shortages to management promptly.
- Listened to and comprehended any food and beverage orders given by customers at the cash register.
- I practiced suggestive selling before completing the customers sale.
- Welcomed customers and helped determine their needs.
- Conversed with all customers courteously and with enthusiasm.
- Answered customer questions promptly and courteously.
- Took telephone orders for large catering events with attention to details.
- Multitasked while taking orders on the bell.
Education
High School Diploma -
Winston Churchill High School
San Antonio, TX05-2022
Skills
- Sales operations
- Sales presentations
- Client acquisition
- Excellent time management skills
- Training and mentoring
- Team building and leadership
- Training and coaching
- Food Preparation
- Animal Handling
- Cash handling
- Cashiering
- Customer service
- Retail sales
- Upselling
- Phone etiquette
- Host/Hostess
- Heavy lifting
- Cash register
- Merchandising
- Customer support
- Windows
- Food Service
- Communication skills
- Cash Handling
- Restaurant experience
- Animal Care
- Childcare
Timeline
Sales and Service Manager
Sephora
10.2025 - Current
Beauty Advisor
Sephora
06.2025 - 10.2026
Beauty Advisor
Ulta Beauty Inc.
03.2024 - 01.2025
Cashier/Customer Service
Bill Millers Bar-B-Q
03.2023 - 02.2024
High School Diploma -
Winston Churchill High School