Destiny Gallegos

• Assisted in the preparation of continuation applications for federal grant programs, including SOR, PATH, and COACT, ensuring accurate financial reporting and compliance with grant requirements.

• Determined and tracked funds being reverted after grant periods, identifying opportunities to optimize resource utilization and improve end-of-year reporting accuracy.

• Designed and implemented internal and vendor-specific trackers to monitor spending, identify trends, and facilitate budget reallocations or amendments.

• Provided guidance and support to team members in managing complex budgets, addressing grant-specific financial challenges, and ensuring adherence to grant guidelines and timelines.

• Reviewing and approving FY25 Budgets

• Created and maintained detailed budget trackers to monitor grant allocations, vendor expenditures, and remaining balances for multiple contracts, identifying and resolving issues like overspending or underspending by reallocating or amending budgets as needed.

• Compiled invoice payment packets and verified accurate allocation of funds to specific commodity lines, ensuring all payments were processed and tracked correctly through the CORE financial system.

• Reconciled expenditures from prior fiscal years by analyzing trends and comparing documentation to budget records, preparing detailed monthly reports to assist internal stakeholders with financial decision-making.

• Monitored compliance with SAMHSA requirements for federal grants, Addressed questions regarding allowable costs and compliance issues with program managers and vendors.

• Provided guidance to program managers, grant coordinators, and vendors on budgeting issues, invoice revisions, and projections. Developed internal and external trackers to assist in monitoring awards, budgets, and remaining balances for fiscal year projects.

• Supported grant application processes by analyzing spending trends from prior years, forecasting future allocations, and collaborating with vendors to finalize applications and address budget-related questions.

• Partnered with cross-functional teams, including accounting management and grant staff, to resolve discrepancies, track compliance, and implement budget adjustments. Regularly attended meetings to discuss fiscal year budgets and upcoming initiatives.

• Utilized CORE to reconcile payments, analyze spending trends, and ensure financial data accuracy, developing custom tools and systems to safeguard budgets and maintain compliance with grant requirements.

• Ensure accurate posting of department files to the bank's standard accounting and billing applications, while reconciling general ledgers daily using source documentation and promptly resolving any discrepancies.
• Perform end-of-day and settlement tasks in the internal cash and accounting applications on a daily basis.
• Undertake routine administrative tasks related to district onsite and offsite cash operations, following established procedures and utilizing internal applications designed for the cash function. Tasks include data entry, reconcilement, printing/sorting, and reporting.
• Independently verify and balance numerous district onsite and offsite teams by comparing source documentation to unit proofs reflected in the internal application designed for the cash function. Resolve accounting discrepancies in a timely manner.
• Conduct audits of team documentation and report instances of noncompliance to the designated member of the leadership team.
• Adhere to processes and procedures outlined in TCOM, CCPS, and the District Procedure Manual.
• Maintain a strong focus on quality, controls, and customer service while being subject to frequent reviews by management, compliance, and audit staff.
• Provide customer support to address issues and ensure all matters are handled promptly.

• Provide training to new employees and existing staff on branch duties to ensure consistent service excellence.
• Carry out monthly branch retention and audit duties to ensure compliance and operational efficiency.
• Attend Branch Senior Staff meetings to contribute valuable insights and updates.
• Assist Branch staff in resolving issues with customers and documentation, ensuring a seamless customer experience.
• Proficient in various account products, including CD accounts, IRA CDs, Trusts, Estates, Personal Representative, and Business Accounts.
• Engaging in conversations with clients to identify their underlying needs for Cash Management Services, Merchant Services, and potential IntraFi Network Clients.
• Handle customer service phone calls and email requests from clients across the United States, providing prompt and effective resolutions.
• Manage the Online Banking application program, facilitating seamless account applications for customers online.
• Gather necessary documentation and efficiently open new Business and Personal Accounts.
• Collaborate with Deposit Operations to handle Notice of Corrections, NSF, Non-Post, and other daily errors, ensuring timely resolution.
• Develop Procedures and Instruction Guides for internal use, covering products, programs, and daily responsibilities to enhance operational efficiency.

• Provide exceptional customer service through in-person interactions, phone calls, and emails.
• Assist customers in resolving issues, offer financial education, and conduct transactional research.
• Interact and conduct interviews with customers to assess their financial needs and recommend the most suitable products.
• Possess extensive knowledge of the entire deposit product line, cash management services, and loans, including benefits, service charges, and restrictions.
• Collect and compile all necessary documentation to open new accounts efficiently.
• Regularly review and update customer CIP (Customer Identification Program) information to ensure accuracy.
• Collaborate with various departments, including Operations, Lending, Credit, and Finance, to facilitate smooth banking processes.
• Monitor, troubleshoot, and maintain an in-depth understanding of Online eBanking, Mobile App, Debit Card, and ATM products, and stay informed about new product additions. Additionally, provide training and education to customers on these offerings.
• As required, process account and monetary transactions while maintaining a cash drawer at a teller station, adhering to established processes and procedures.
• Authenticate override transactions for other teller staff to ensure security and compliance.

• Process all financial service transactions accurately, leveraging opportunities to strengthen client relationships.
• Open personal and business accounts, including consumer checking, small business, deposit products, home equity, unsecured lending, and certificates of deposit.
• Forge strong partnerships with branch teammates and line of business partners, with a focus on client acquisition and relationship deepening.
• Maintain strict adherence to operational, security, and audit procedures, meticulously documenting all client interactions.
• Actively participate in morning huddles and end-of-day debriefs, contributing to a cohesive and successful team environment.
• Responsible for ATM replenishment and reconciliation, ensuring an optimal cash balance for smooth client service.
• Accurately balancing the vault to guarantee sufficient cash availability for branch operations.

• Performing routine financial transactions, such as deposits, withdrawals, advances, loan payments, and merchant transactions, while delivering exceptional customer service.
• Additional responsibilities include cash handling, informing customers about suitable products and services to meet their financial requirements, maintaining a balanced cash drawer, and employing basic clerical and processing skills.
• Uncovering customers financial needs and making referrals to appropriate departments to help clients achieve their financial goals.