DESTINEE BOHRER
Craig
Summary
Spent two years parenting my two children. Now, eager to return to pursuing a full-time career.
Overview
13
13
years of professional experience
Work History
Texas Work advisor
Texas Health and Human Services
Brady
10.2023 - Current
- Advised clients on health and human services programs, ensuring awareness of available resources.
- Resolved client inquiries by delivering accurate information and guidance promptly.
- Maintained high levels of data entry accuracy to support operational efficiency.
- Conducted collateral calls to gather customer information for comprehensive case management.
- Achieved highest fraud referral rate in region despite being smallest office.
- Established and enforced administrative policies to enhance compliance and operational integrity.
House Manager
Bohrer Household
Craig
05.2020 - Current
- Spent two years parenting my two children. Now, eager to return to pursuing a full-time career.
- Moved back to Colorado from Mississippi
- Manage a household budget and schedule
- Coached children to develop complex skill sets
- Leveraged leadership skills to educate, mentor, and resolve conflicts between two children
Assistant Manager
O'Reilly Auto Parts
Wiggins
05.2019 - 03.2020
- Create and maintain employee schedules, accommodating individual requests and requirements
- Routinely inspect company property, and equipment, creating repair tickets as needed to ensure a comfortable and safe space for employees and guests.
- Manage annual open enrollment period during 4th quarter, prepare all communication.
- Address and resolve customer concerns
- Ensure employees complied with company policies and procedures
- Improved stores effectiveness and increased sales by 5%
- Oversee inventory management tasks, store supplies and front-end operations including safe management and cash handling
Shift Manager
O'Reilly Auto Parts
Craig
08.2015 - 05.2019
- Coordinated staff schedules to enhance operational efficiency
- Managed inventory for all shifts and ordered supplies
- Outlined shift duties and created signage to keep employees informed of procedures
- Maintained store cleanliness for every shift to facilitate smooth transitions for incoming team
- Resolved customer service issues promptly to achieve total guest satisfaction
Sales Associate
Loaf N' Jug
Craig
07.2014 - 06.2015
- Kept floors and shelves stocked before/after opening/closing
- Maintained cleanliness around the work area - proven ability to be tidy and highly organized
- Managed inventory accounts of merchandise, received/logged supplies
- Verified shipments and documents, reported discrepancies and damages
- Handled complaints and concerns in an effective, customer-centric manner
Sales Associate
CNCC
Craig
08.2013 - 05.2014
- Stocked, replenished, and organized inventory accurately and efficiently
- Managed attractive merchandise displays
- Adapted to meet demands of fast-paced setting
- Supported team members by handling cash registers, organizing inventory room, labeling products, unloading merchandise, and cleaning up.
- Built comprehensive employee recruiting strategy and training program decreasing turnover by 17%.
Education
Batchlors in IT Security - IT Network Security
Western Governors University
Salt Lake City, UT05-2028
High School -
Moffat County High School
Craig, CO05-2010
Skills
- Customer service and support
- Client relationship management
- Data analysis
- Workforce optimization
- Report writing
- Timesheet management
- Verbal and written communication
- POS and cash handling
- Ten-key proficiency
- Google and Microsoft Suite proficiency
- Program development
- Time management
- Resource allocation
- Budgeting and forecasting
- Office software proficiency
- Risk assessment
- Decision-making
- Strategic leadership
- Staff management
- Effective verbal and written communication
- Active listening
- Critical thinking
- Stress management
- Empathy and understanding
- Crisis intervention
Timeline
Texas Work advisor
Texas Health and Human Services
10.2023 - Current
House Manager
Bohrer Household
05.2020 - Current
Assistant Manager
O'Reilly Auto Parts
05.2019 - 03.2020
Shift Manager
O'Reilly Auto Parts
08.2015 - 05.2019
Sales Associate
Loaf N' Jug
07.2014 - 06.2015
Sales Associate
CNCC
08.2013 - 05.2014
Batchlors in IT Security - IT Network Security
Western Governors University
High School -
Moffat County High School