Desiree Garcia
Colorado Springs
Summary
Dynamic and detail-oriented professional with extensive experience as a receptionist, adminstrative assistant and Esthetician. Excelling in client satisfaction, communication, and accurate aesthetic care for each client.
With having a solid background in managing front desk operations and as an esthetician, I bring a diverse set of skills that have been demonstrated successfully in past roles. My goal is to offer valuable contributions with the versatile background that I have.
Overview
3
3
years of professional experience
Work History
Receptionist
Land Rover Colorado Springs
Colorado Springs, CO
02.2024 - Current
- Handled incoming calls, directing them to appropriate departments with professional communication.
- Greeted incoming visitors and customers with friendly, knowledgeable assistance
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Alleviated any customer complaints or conflicts
- Oversaw daily deposit operations, including cash and check counting for Jaguar, Land Rover and Infiniti parts and service tills. Managed credit card batch receipt documentation and coordinated change requests with the business office. Maintained accurate financial records to support operational efficiency.
- Managed inventory and ordering for the dealership that included office supplies, customer refreshment order, janitorial supplies and miscellaneous items that are needed.
- Responsible for inventory management for 40-70 new vehicles, ensuring accurate updates to buildsheets, specifications, accessories, and pricing adjustments.
- Managed inventory data entry and maintained accuracy in listing inbound vehicles onto dealership website
- Creating and Filing away vehicle book and key folders
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members in multiple departments
- Demonstrated strong multi-tasking skills while handling phone calls and administrative duties
- Main point of contact between vendors, displaying conflict resolution and communication skills.
- Editing and using an Excel spreadsheet for inventory management
- Responsible for building absentee report for employees, tracking call-outs, sick leave and vacation leave at the end of each pay period
- Sent out Fed ex shipments for finance and sales department
- Creating Addendums
- Coordinated travel arrangements by efficiently booking flights and hotels for staff.
- Assisted with RSVPS and side projects for customer events
- Managing intake and pick up of customer license plates
- Maintaining cleanliness of break room, maintenance and supply closets
- Improved workflow by introducing more efficient document handling and organization practices through consistent conflict resolution
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Coordinated weekly employee luncheons and events within budget constraints.
- Organized, maintained and updated information in computer databases such as CRM
- Developed positive relationships with clients, contributing to enhanced customer satisfaction and loyalty.
Esthetician
Body Haxx Cryo
12.2023 - 12.2024
- Provided personalized skincare consultations to assess client needs and recommend appropriate treatments.
- Conducted facials that implemented red light therapy, cryotherapy and high frequency.
- Assisted customers with the different wellness amenities we offered such as the Cryochamber, Red Light pod, Compression therapy and Sauna.
- Performed Cryoslimming & Toning reaching clients desired goals
- Performed individualized Cryo Pain Management
- Following safety protocols in all various treatments offered
- Maintained accurate records of client treatments and progress to track improvements over time.
- Educated clients on proper skincare routines and product usage to enhance treatment results and drive sales.
- Worked with team members to ensure a clean, welcoming environment for clients at all times.
- Implemented new techniques learned from continued education workshops to improve service quality.
- Front Desk duties such as scheduling, follow ups, and driving membership sales in the process
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering desired results of the client
- Recommended retail products for at-home use as a requirement daily
- Restocked treatment rooms with proper supplies throughout the day
- Consistently maintained laundry and cleaing duties through out day
Esthetician
Beauty Bar Salon
Colorado Springs, CO
06.2023 - 12.2023
- Delivered a range of aesthetic services aimed at improving clients' appearance and confidence.
- Performed precise and seamless spray tans using South Seas brand
- Performed various facials with the IS Clinicals brand with one being the Fire and Ice Signature Facial
- Continued brand training with IS clinicals
- Performed lash lifting and tinting techniques to provide clients with durable results
- Custom Brow shaping and tinting, implementing brow mapping and custom shade matching
- Performed tailored facial treatments incorporating light therapy and high-frequency methods to enhance skin health.
- Performed full body waxing services including legs, bikini, arms, and facial areas. Assisted clients in achieving desired hair removal results through effective waxing techniques. Maintained a clean and organized workspace to enhance client comfort and satisfaction.
- Various make up applications such as bridal, full glam, photoshoots, to provide the customized feel and experience to each clients occasion/desire
- Enhanced client results through strategic upselling of skincare products.
Education
High School Diploma -
Palmer High School
Esthetician Certification - Esthetics
IBMC College
05-2016
Skills
- Organization skills
- Time management
- Ability to adapt to changes
- Data entry
- Versatility
- Hospitality
- Troubleshooting
- Multi-tasking/Prioritizing
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Administrative support
- Owner mindset
- Performance improvement
- Basic accounting
- Strategic planning
- Office equipment operations
- Meeting coordination
- Travel coordination
- Phone etiquette
- Attention to detail
- Conflict resolution
- Inventory management
- Office supply management
- Budget management
- Report preparation
- Account reconciliation
Timeline
Receptionist
Land Rover Colorado Springs
02.2024 - Current
Esthetician
Body Haxx Cryo
12.2023 - 12.2024
Esthetician
Beauty Bar Salon
06.2023 - 12.2023
High School Diploma -
Palmer High School
Esthetician Certification - Esthetics
IBMC College