Desirae Fisher
Fort Collins
Summary
Skilled Shift Leader with experience in overseeing daily operations, managing staff schedules, and addressing customer concerns. Strengths include strong communication skills coupled with problem-solving abilities and keen attention to workflow efficiency. Have consistently demonstrated leadership qualities by fostering team cohesion and enhancing operational performance in previous roles.
Overview
8
8
years of professional experience
Work History
Shift Leader
Kind Care Of Colorado
Fort Collins
2020.06 - Current
- Supervised daily operations, ensuring compliance with care standards.
- Coordinated team schedules to enhance workflow efficiency.
- Assisted in onboarding new employees regarding shift operations.
- Verified accuracy of cash drawers during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Maintained positive attitude while providing exceptional customer service.
Customer Service Representative
Press-One Customer Care
Fort Collins
2019.10 - 2020.03
- Managed high call volume while maintaining professional communication standards.
- Handled customer inquiries via phone and email, ensuring timely responses.
- Provided accurate product and service information to enhance customer understanding.
- Maintained detailed records of customer interactions in CRM for future reference.
Social Media Marketing Assistant
V3 Media Marketing
Fort Collins
2017.09 - 2019.03
- Managed social media accounts to boost brand presence and audience engagement.
- Created and scheduled posts with social media management software for consistent outreach.
- Edited website content to improve clarity and enhance engagement with target audience.
- Generated reports on social media performance and audience insights for strategic planning.
Education
Associate of Applied Science - Marketing
Aims Community College
Greeley, COSkills
- Team leadership
- Shift management
- Cash handling
- Staff training
- Compliance oversight
- Customer service
- Time management
- Goal setting and tracking
- Problem solving
- POS system operation
- Strong verbal and written communication
References
References available upon request.
Timeline
Shift Leader
Kind Care Of Colorado
2020.06 - Current
Customer Service Representative
Press-One Customer Care
2019.10 - 2020.03
Social Media Marketing Assistant
V3 Media Marketing
2017.09 - 2019.03
Associate of Applied Science - Marketing
Aims Community College