Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Desirae Fisher

Desirae Fisher

Fort Collins

Summary

Skilled Shift Leader with experience in overseeing daily operations, managing staff schedules, and addressing customer concerns. Strengths include strong communication skills coupled with problem-solving abilities and keen attention to workflow efficiency. Have consistently demonstrated leadership qualities by fostering team cohesion and enhancing operational performance in previous roles.

Overview

8
8
years of professional experience

Work History

Shift Leader

Kind Care Of Colorado
Fort Collins
06.2020 - Current
  • Supervised daily operations, ensuring compliance with care standards.
  • Coordinated team schedules to enhance workflow efficiency.
  • Assisted in onboarding new employees regarding shift operations.
  • Verified accuracy of cash drawers during opening and closing shifts.
  • Resolved customer complaints promptly and professionally.
  • Maintained positive attitude while providing exceptional customer service.

Customer Service Representative

Press-One Customer Care
Fort Collins
10.2019 - 03.2020
  • Managed high call volume while maintaining professional communication standards.
  • Handled customer inquiries via phone and email, ensuring timely responses.
  • Provided accurate product and service information to enhance customer understanding.
  • Maintained detailed records of customer interactions in CRM for future reference.

Social Media Marketing Assistant

V3 Media Marketing
Fort Collins
09.2017 - 03.2019
  • Managed social media accounts to boost brand presence and audience engagement.
  • Created and scheduled posts with social media management software for consistent outreach.
  • Edited website content to improve clarity and enhance engagement with target audience.
  • Generated reports on social media performance and audience insights for strategic planning.

Education

Associate of Applied Science - Marketing

Aims Community College
Greeley, CO

Skills

  • Team leadership
  • Shift management
  • Cash handling
  • Staff training
  • Compliance oversight
  • Customer service
  • Time management
  • Goal setting and tracking
  • Problem solving
  • POS system operation
  • Strong verbal and written communication

References

References available upon request.

Timeline

Shift Leader

Kind Care Of Colorado
06.2020 - Current

Customer Service Representative

Press-One Customer Care
10.2019 - 03.2020

Social Media Marketing Assistant

V3 Media Marketing
09.2017 - 03.2019

Associate of Applied Science - Marketing

Aims Community College

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Desirae Fisher