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Associate Principal Engineer

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With over a decade of experience in the IT industry, consistently delivers tangible value to every organization. Expertise in streamlining processes, accurately managing IT inventory, and ensuring the security of both physical and virtual assets. Excels in creating comprehensive guidelines and standard operating procedures for IT and end users, as well as providing training on current and new software and hardware utilization. Inspires IT colleagues to enhance operations and fosters a culture of continuous improvement. Maintains a high level of professionalism, taking ownership of systems and tasks, while effectively liaising with stakeholders at all levels of the organization.

An Application System Engineer for ICM development that builds and updates Contact Center solutions. Capable of installing, configuring, and troubleshooting Cisco-based networks and related components for various Enterprise networks with the application of ITIL best practices.
Also, has a working knowledge in Genesys Contact Center, effective in analyzing relevant information and guiding product cycle from conception to completion. Manages design effort and guides installation process for on-schedule product launches. Consults with internal and external clientele and employs additional system resources to review and enhance configuration for optimal customer satisfaction.

Skilled Network Engineer with experience in managing routers, switches, and cabling within fast-paced environments. Expertise in analysis and troubleshooting of network infrastructures leads to effective solutions for diverse technical issues. Committed to enforcing security policies while ensuring clear communication of network status to users and management.

Resourceful IT Operations Analyst known for high productivity and efficient task completion. Specialize in system troubleshooting, network management, and security protocols. Excel in problem-solving, teamwork, and adaptability to ensure seamless IT operations across diverse environments. Possess strong communication skills which facilitate effective collaboration with all levels of staff and management.

Desi Wright

Work History

Personal Banker

Technical Support Specialist

Systems Monitors Specialist

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Bachelor of Science - Business Administration

A+ Certification

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Technical Support Specialist

Systems Monitors Specialist

Personal Banker

Colorado Technical University

CompTIA

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