Derrick Cox
Pueblo
Summary
Sales and customer service leader with over 16 years of experience in revenue growth and customer retention. Proven track record as a National Account Manager, successfully expanding territories and enhancing customer loyalty. Strong organizational skills complemented by expertise in planning, problem solving, and project management. Extensive background in progressive sales roles, driving results and team performance.
Overview
20
20
years of professional experience
Work History
Family Caregiver / Professional Development
Self Employed/Family Employed
Pueblo
09.2023 - Current
- Managed schedules, finances, medical appointments, and vendor relations while providing full-time family care support.
- Completed professional courses in CRM systems, leadership, and customer experience management.
- Volunteered in customer-facing roles to continue building communication and relationship skills.
- Prioritized time-sensitive decisions in stressful situations, improving organization and adaptability.
- Utilized project management tools to track tasks and deadlines, mirroring remote workflows.
- Transported family members to medical appointments and other errands as needed.
- Assisted family member with daily activities, such as bathing, dressing and grooming.
Auto Claims Owner I
Farmers Insurance
Denver
01.2022 - 08.2022
- Managed client pipeline through policy reviews, renewals, and cross-selling of insurance products.
- Delivered high-touch customer service, resolving claim issues and maintaining compliance.
- Increased retention by building trust and providing tailored coverage solutions.
- Exceeded monthly engagement metrics through proactive communication.
- Used CRM tracking to identify upsell opportunities and improve revenue per customer.
- Evaluated auto claims to determine coverage and liability issues.
- Communicated with policyholders to gather information and clarify details.
- Managed claims files to maintain comprehensive records for auditing purposes.
- Interviewed claimants, witnesses, police officers, medical professionals and other parties involved in the claim.
LG Brand Manager
MarketSource
Denver
01.2021 - 12.2021
- Led in-store product launches and marketing activations across multiple locations.
- Trained retail associates on feature-benefit selling for LG products.
- Delivered actionable sales insights through campaign reporting.
- Increased sell-through rates by creating interactive demo experiences.
- Built relationships with store leadership to secure premium positioning.
- Assessed performance of current campaigns against goals set at beginning of projects; adjusted strategy if needed.
- Managed budgets for all marketing activities including advertising spend, events sponsorships and promotional giveaways.
- Developed online ads and company positioning on social media sites to increase monthly sales.
General Store Manager
T-Mobile
Colorado Springs
12.2020 - 01.2021
- Directed operations of a high-volume retail store, consistently exceeding sales quota and satisfaction goals.
- Recruited, trained, and developed employees into top performers.
- Raised customer experience scores by implementing coaching and recognition programs.
- Reduced employee turnover by improving culture and accountability.
- Improved inventory accuracy through loss prevention processes.
- Fostered a positive work environment through effective communication and staff engagement.
- Coordinated with corporate teams on marketing initiatives and operational standards.
- Identified cost-saving opportunities by evaluating existing processes and making recommendations.
National Account Executive
Sprint
Denver
01.2019 - 12.2020
- Oversaw 25+ retail locations across Colorado's Front Range, driving territory performance.
- Ranked #1 regionally for monthly sales metrics.
- Boosted revenue through solution-based selling and account coaching.
- Implemented field training that increased attachment rates.
- Developed quarterly business plans with regional leadership.
- Analyzed market trends to identify new business opportunities for clients.
- Conducted regular account reviews to ensure alignment with client expectations.
- Created customized presentations to present company products and services at major trade shows and conferences.
Specialty Sales Manager
Best Buy
Colorado Springs
03.2013 - 01.2019
- Managed a SWAS team of 15 and full-store operational oversight.
- Drove consistent year-over-year sales growth through relationship selling.
- Mentored associates to increase conversion rate and average ticket value.
- Improved loyalty by implementing follow-up customer touchpoints.
- Strengthened cross-department collaboration to increase customer satisfaction.
- Led specialty sales initiatives to enhance customer engagement and product knowledge.
- Maintained up-to-date knowledge of competitive products and industry advancements for strategic planning.
Assistant Manager
Walmart
Pueblo
06.2006 - 03.2013
- Reduced loss margin from $500K to $50K through improved controls and accountability.
- Managed staffing, scheduling, merchandising, and daily store operations.
- Coached employees on customer service and shrink-reduction.
- Increased operational efficiency by improving workflow productivity.
- Led store reset and planogram execution with full corporate compliance.
- Trained new employees on store procedures and customer interaction techniques.
- Resolved customer inquiries and complaints to promote satisfaction and loyalty.
Education
High School Diploma -
South High School
Pueblo, CO05-2005
Skills
- Sales and revenue growth
- Customer retention and experience
- Multi-site leadership
- CRM platforms
- Remote team collaboration
- Sales forecasting
- Territory management
- Team leadership
- Coaching and mentoring
- Marketing strategy
- Business development
- Sales territory expansion
Professional Development
- Customer Experience & Sales Fundamentals, Google / LinkedIn Learning, 01/01/24
- CRM Fundamentals (Salesforce, HubSpot, Zendesk), 01/01/24
- Leadership & Conflict Resolution, LinkedIn Learning, 01/01/24
- Remote Collaboration Tools (Zoom, MS Teams, Slack), 01/01/24
Timeline
Family Caregiver / Professional Development
Self Employed/Family Employed
09.2023 - Current
Auto Claims Owner I
Farmers Insurance
01.2022 - 08.2022
LG Brand Manager
MarketSource
01.2021 - 12.2021
General Store Manager
T-Mobile
12.2020 - 01.2021
National Account Executive
Sprint
01.2019 - 12.2020
Specialty Sales Manager
Best Buy
03.2013 - 01.2019
Assistant Manager
Walmart
06.2006 - 03.2013
High School Diploma -
South High School