Derek Jacob Garcia
Broomfield
Summary
Reliable business professional with experience in account and product management, process improvement and life-cycle analysis. Adept at collaborating with cross-functional teams to deliver exceptional service and resolve complex issues. Seeking to leverage expertise in account management, business development, and client retention to drive growth and success within a dynamic organization.
Overview
7
7
years of professional experience
Work History
Senior Specialist, Account Manager
Cardinal Health
04.2022 - Current
- Collaborated with cross-functional teams to develop customized solutions for customer, resulting in high levels of customer satisfaction and retention
- Interpreted data, analyzed results and provided insights to determine operational impact, trends, and opportunities for growth and improvement
- Implemented strategic account management tactics for customer resulting in 30% increase in contract utilization
- Implemented strategic account management tactics for customer resulting in 16% decrease for on-site fees
- Implemented strategic account management tactics for customer resulting in 19% increase in profit
- Developed and maintained strong relationships with key stakeholders, fostering long- term partnerships and customer loyalty
- Coordinated and lead quarterly business review presentations with leadership and cross functional teams to provide strategic and objective goals and updates
Account Manager, Inside Sales
Abbvie
08.2019 - 04.2022
- Collaborated with cross-functional teams to design and execute business and call plans for Women's health portfolio on all campaigns, promotions, product launches and sales initiatives
- Conducted clinical product demonstrations and presentations to prospective customers, effectively communicating the value propositions and driving successful conversions
- Cultivated and maintained strong relationships with key accounts, leading to a 15% increase in sales revenue within the first year
- Educated medical providers and staff regarding indications and contradictions for oral contraceptives with marketing strategies through social media development, internal office branding, patient segmentation and external marketing
- Trained new hires to manage marketing platforms, expanding online presence
Customer Care Specialist
Allergan
09.2017 - 08.2019
- Provided exceptional service to customers by addressing inquiries, resolving issues, and ensuring satisfaction with products or services
- Managed a high volume of incoming calls, emails, and messages from customers in a timely and professional manner
- Collaborated with departments to escalate complex issues and coordinate resolutions for customers
- Maintained accurate records of customer interactions and feedback to identify trends and areas for improvement in service delivery
Freight Identification Processor
Walmart
04.2017 - 09.2017
- Accurately processed and identified incoming freight shipments to ensure proper handling and distribution
- Utilized scanning equipment and software to log and track freight items for inventory managment
- Conducted quality checks on received freight to verify correct labeling and documentation
- Maintained detailed records of all processed freight items for accurate reporting and analysis
- Trained and assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
Education
Bachelor of Arts - Public Administration
Texas State University
San Marcos, TX05.2017
Skills
- Business Development
- Product Management
- Cross-Functional Development
- Strategic Business Planning
- Market Research
- Data Analysis
- User Experience
- Product Roadmap
- Leadership
- Detail Oriented
- Emotional Intelligence
- Relationship Management
Timeline
Senior Specialist, Account Manager
Cardinal Health
04.2022 - Current
Account Manager, Inside Sales
Abbvie
08.2019 - 04.2022
Customer Care Specialist
Allergan
09.2017 - 08.2019
Freight Identification Processor
Walmart
04.2017 - 09.2017
Bachelor of Arts - Public Administration
Texas State University
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