Derek Armer-Derner
Denver
Summary
Dynamic Audio Visual Engineer with a proven track record at National Lab of the Rockies, enhancing user experiences through innovative hybrid conferencing solutions. Expert in Q-SYS configuration and project management, I excel in vendor negotiations and user experience design, driving successful AV implementations that elevate communication and collaboration across diverse environments.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Audio Visual Engineer
National Laboratory of the Rockies
Golden
12.2024 - Current
- Managed end-to-end AV services, overseeing procurement and installation of room technology for improved functionality.
- Collaborated with NREL AV team to upgrade 200 hybrid conference rooms, significantly enhancing user experience.
- Supported events and meetings utilizing Cisco, Pexip, and Teams for hybrid conferencing.
- Installed Cisco room kits in various spaces, from huddle areas to large tri-divisible rooms.
- Configured Cisco systems using Control Hub and Call Manager for optimal performance.
- Conducted room demonstrations and installed new displays, ceiling/table microphones, and Q-Sys DSP configurations.
- Facilitated executive all-hands and campus-wide events, ensuring seamless operation and high-quality AV support.
- Assisted with meeting support during rollout of new conference technologies across multiple campuses.
Audio Visual Engineer
Ent Credit Union
Colorado Springs
01.2021 - 11.2024
- Designed infrastructure for headquarters projects to improve functionality and user experience.
- Revamped executive boardroom with a 7’ x 20’ divided wall and voice-activated camera switching.
- Established user experience standards for AV technology across boardrooms, training centers, and conference rooms.
- Adapted room layouts to enhance effective technology utilization based on user needs.
- Created BYOD standard compatible with Windows and Apple devices for hybrid meetings.
- Converted all BYOD spaces to Microsoft Teams Room platform for seamless one-touch joining.
- Developed AV equipment standards and documentation for headquarters and service center expansions.
- Streamlined technology connections to lower vendor design costs and improve service desk efficiency.
Business Systems Administrator
CHILDREN’S HOSPITAL COLORADO
Aurora
05.2016 - 08.2020
- Supported A/V equipment and telehealth infrastructure, ensuring seamless operation across services.
- Executed multiple A/V installations and designs for large hospital and facility expansions.
- Managed and operated the telehealth video platforms day to day operation, and expansion of services.
- This includes building an infrastructure that supported up to 1500 daily connections.
- Managed security and firmware reviews and updates.
- Integrated Epic/CAL EMR system with Vidyo for enhanced telehealth capabilities.
- Designed inpatient room telehealth solutions, as well as consultation rooms.
- Provided solutions for in school telehealth visits between Denver schools and Children’s Providers.
- Developed a standardization for A/V technology in meeting and medical spaces.
- Worked with departments on use case and needs for technology and find appropriate solutions.
- Provided consultation on all new construction with the GC and Project Managers.
- Provided cost saving solutions where applicable and guidance and future technology needs to be incorporated.
- Oversaw technology integration for 180 conference rooms, optimizing functionality and user experience.
- Managed my own projects and budget of conference room construction.
- Cultivated strong vendor relationships, achieving projects completed on time and within budget.
- My ability to understand their process and incorporate with our needs, helped control costs and implementation issues.
- These projects incorporated collaboration with several departments and vendors through all forms of communication and oversight.
- One of the top children's hospitals in the nation, helping kids across Colorado and the west. Headquarters Aurora, CO.
Audio Visual Specialist Contractor | Event Center Technician
WHITLOCK GROUP
Broomfield
11.2014 - 05.2015
- Focused on enhancing A/V and conferencing capabilities for improved communication.
- Managed the Event Center and provided Executive level support.
- Oversaw and supported large-scale local and global events, ensuring seamless communication for all-hands meetings.
- Operated the Event Center A/V communications with live video, audio and Lync.
- Managed Event Center reservations and evaluated communication needs for presenters.
- Live video tracking, audio and projection support.
- Designed and implemented technology upgrades for Event Center, enhancing capabilities for diverse A/V needs.
- A/V installation of small meeting rooms and office space around the campus.
- Installs of fully intergraded rooms for multi video inputs and audio for local or global communication.
- Produced and edited video content to strengthen internal communications and enhance external marketing efforts.
- Reported to Manager of Enterprise Telecom.
Customer Support Representative | Team Leader Video Network Operations Center
BT CONFERENCING
Westminster
08.2009 - 06.2014
- Provided real-time support for a portfolio of 200+ business customers, including Pepsi, Pfizer, Novartis, Nestle, Unilever, and Mondelez.
- Resolved conferencing issues and coordinated event logistics.
- Advised clients on maximizing and standardizing audiovisual technology investments, ensuring optimal utilization and protection.
- Functioned as video-conferencing engineer to ensure seamless operation of conferencing systems.
- Developed subject matter expertise in Polycom RMX and MGC, Cisco Codian MCUs, Crestron controllers and audio carts, and LifeSize product lines.
- Setup and configuration of OVCC, SIP, IP and ISDN in management, firewall and endpoint products.
- Created policies and procedures; supported technology projects including OVCC testing and training for Cisco technology project.
- Recruited for A/V expertise to launch VNOC team, contributing to team establishment and operations.
- Trained VNOC team members and new hires in Production and Reservations.
- Led onsite A/V technicians in configuring, installing, and troubleshooting capital equipment, enhancing service delivery.
- Recognized for meeting all performance objectives with exceptional productivity, quality, and customer satisfaction.
Education
Bachelor of Science - Entertainment Business
FULL SAIL UNIVERSITY
Orlando, FL05.2007
Skills
- AV system installations
- Crestron, Q-Sys and AMX systems
- DSP configuration expertise
- Audio platform expertise
- Audio engineering
- Video conferencing proficiency
- CAD software proficiency
- O365 proficiency
- Project management
- Vendor negotiation
- Schematic reading proficiency
- Collaboration platform expertise
Certification
CTS
Timeline
Audio Visual Engineer
National Laboratory of the Rockies
12.2024 - Current
Audio Visual Engineer
Ent Credit Union
01.2021 - 11.2024
Business Systems Administrator
CHILDREN’S HOSPITAL COLORADO
05.2016 - 08.2020
Audio Visual Specialist Contractor | Event Center Technician
WHITLOCK GROUP
11.2014 - 05.2015
Customer Support Representative | Team Leader Video Network Operations Center
BT CONFERENCING
08.2009 - 06.2014
Bachelor of Science - Entertainment Business
FULL SAIL UNIVERSITY