Dereis Ortiz
Bello
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Costomer Service Representative
Solvo Global
10.2021 - 07.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Server
Mi Pueblo Mexican Restaurant
05.2007 - 03.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
ESOL - ESOL
McFatter Tecnical Center
Broward County 08.2002
Marketing - Marketing
ESCOLME
Medellin, Colombia03.1994
Skills
- Complaint Resolution
- Information Security
- Product Knowledge
- Scheduling
Certification
English as secund lenguage
I like to work out and go out to watch movies with friends and family.
I love to ride a bicycle on Sundays and also enjoy some movies with my husband Joseph and my nephew Daniel .
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Costomer Service Representative
Solvo Global
10.2021 - 07.2023
Server
Mi Pueblo Mexican Restaurant
05.2007 - 03.2019
ESOL - ESOL
McFatter Tecnical Center
Marketing - Marketing
ESCOLME
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