Dennis Wold-McGimsey
Fort Collins
Summary
Technical engineering professional with extensive experience in developing and implementing technical solutions. Adept at working collaboratively in team environments to achieve project goals and adapt to evolving challenges. Known for strong analytical and communication skills with a results driven approach that ensures reliable and effective outcomes for high level technical issues.
Overview
8
8
years of professional experience
Work History
Technical Engineer 2
Commure Inc.
08.2023 - Current
- Root cause analysis for Argus alerts within mobilizers and bridge systems via tomcat logs, SQL, analyzing HL7 messages and more
- On call overnight ES Support shifts for critical level incidents within SalesForce either reported via alert or directly by the client
- Creation of Jira CIs and Product Improvement tickets, working with development teams closely to ensure upgrades were regularly applied to PatientKeeper software
- Developed technical documentation to support product deployment and user training initiatives.
- Database management via SQL
- Worked directly with CSMs and external users of the application, coordinating meetings for ongoing projects and ensuring a regular flow of information between the company and its users
L2 O365 Support Engineer
Raytheon Technologies
09.2020 - 02.2023
- Troubleshoot high level incidents reported by end-users and internal employees via ServiceNow, using remote access technologies to identify permanent solutions.
- Coordinated between multi-team channels to ensure efficient tier to tier migrations between all user software and user profile information.
- Assisted in technical upgrade projects for large user groups working with internal teams to ensure successful product deliverance.
- Provided advanced incident support as the escalation point for RTX - Remote Resolution Center.
- Mentored junior engineers, fostering skill development and enhancing team performance.
IT Analyst
Nutrien
12.2017 - 08.2020
- Engaged end users and answered questions via email, phone, website live chat and in forums.
- Delivered in-depth training to users for financial and expense reporting software, imparting knowledge of best practices for protecting data and minimizing errors.
- Configured hardware, devices and software to set up work stations for employees.
- Identified and solved technical issues using variety of diagnostic tools including remote access software, Active Directory services, and basic scripts.
Education
GED -
Front Range Community College
Fort Collins, CO01-2014
Skills
- Technical Documentation & Knowledge Base Management
- API Troubleshooting
- Remote Technical Support
- Client Relationship Management
- Confluence, Jira, ServiceNow, SalesForce
- Critical and Blocker Level Incident Management
- Root Cause Analysis - Tomcat, Elastic
- T2 O365 Application Support
- On Call Support Rotations
- Data entry
- Application support
Timeline
Technical Engineer 2
Commure Inc.
08.2023 - Current
L2 O365 Support Engineer
Raytheon Technologies
09.2020 - 02.2023
IT Analyst
Nutrien
12.2017 - 08.2020
GED -
Front Range Community College
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