Dennis Smith
Centennial
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
7-11 Convenience Store
12.2018 - Current
- Provided primary customer support to internal and external customers.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Service Representative
Rocket
06.2023 - 03.2025
- Resolved customer inquiries through multiple channels, enhancing satisfaction and loyalty.
- Collaborated with team members to streamline processes and improve response times.
- Trained new staff on company policies and customer service protocols, fostering a supportive environment.
- Analyzed customer feedback to identify trends, driving improvements in service quality.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Sales Associate
Nordstrom Inc.
03.2016 - 12.2017
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Developed, marketed and sold full range of products and support services.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Provided positive first impressions to welcome existing, new and potential customers.
- Achieved perfect attendance and on-time record.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Completed orders and organized product deliveries to meet customer timetables.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Increased sales by offering advice on purchases and promoting additional products.
Sales Associate
Bloomingdale's
11.2013 - 06.2015
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Achieved perfect attendance and on-time record.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Maintained records related to sales, returns and inventory availability.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
Associate of Arts -
Specs Howard School Of Media Arts
Southfield, MI11.2010
High School Diploma -
Fraser High School
Fraser, MI05.1992
Skills
- Inbound and Outbound Calling
- Sales
- Shipping and Receiving
- Client Needs Assessment
- Sales Goals
- Guest Services
- Cash Handling
- Store Merchandising
- Point of Sale Systems
- Product Knowledge
- Customer Complaint Resolution
- New Product Information
- Cash Register Operation
- Product Location
- Quality Management
- Visual Displays
- Customer service
- Customer support
- Problem resolution
- Team collaboration
Timeline
Customer Service Representative
Rocket
06.2023 - 03.2025
Customer Service Associate
7-11 Convenience Store
12.2018 - Current
Sales Associate
Nordstrom Inc.
03.2016 - 12.2017
Sales Associate
Bloomingdale's
11.2013 - 06.2015
Associate of Arts -
Specs Howard School Of Media Arts
High School Diploma -
Fraser High School
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