DENNIS Bond
Aurora
Summary
Professional collection expert focused on maximizing debt recovery and minimizing losses. Adept in account management and fostering positive client relationships. Reliable team player known for flexibility in adapting to shifting priorities and achieving results.
Overview
12
12
years of professional experience
Work History
Collection Specialist
Nordstrom
06.2019 - Current
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
Renewal Agent
Service Source
11.2016 - 05.2017
- Worked with Businesses to guide them through the steps up renewing licensing for virtualization software.
Online Marketing Consultant
HomeAdvisor.com
05.2015 - 05.2016
- Cold-called prospective customers to build relationship. Completed documentation for product and service sales. Updated database with customer and sales information. Established new customer accounts.
Appointment Setter
24/7 Intouch
02.2015 - 04.2015
- Contacted potential clients to arrange for a sales person to discuss possible benefits of NAVMAN wireless.
Outbound Sales Rep
Signia Marketing
08.2014 - 01.2015
- Recommended and helped customers select merchandise based on their needs. Developed and executed sales promotions. Provided expert product and service information.
Outbound Sales Rep
eCreek Solutions
06.2013 - 07.2014
- Performed outbound sales calls to former customers who cancelled their previous accounts with Dish Network. Generated high volume of referrals.
Education
High School Diploma -
Lifelong Learning Center
Aurora, CO01.1998
P.M.T. (Property Maintenance Technician) - Concrete Flat Work & Maintenance
Pickens Tech
Aurora, COSkills
- Strong sales-closer
- Reliable team member
- Driven
- Professional phone communication
- Organized and meticulous
- Excellent time management
- Analytical problem solver
Accomplishments
- Managed a portfolio of 500 accounts generating over $77,000 in collections in a month.
- Prospected daily for potential clients.
- Enrolled over 100 new contractors into lead generating service in 2015.
- Fielded and processed up to 200 calls per day.
Timeline
Collection Specialist
Nordstrom
06.2019 - Current
Renewal Agent
Service Source
11.2016 - 05.2017
Online Marketing Consultant
HomeAdvisor.com
05.2015 - 05.2016
Appointment Setter
24/7 Intouch
02.2015 - 04.2015
Outbound Sales Rep
Signia Marketing
08.2014 - 01.2015
Outbound Sales Rep
eCreek Solutions
06.2013 - 07.2014
P.M.T. (Property Maintenance Technician) - Concrete Flat Work & Maintenance
Pickens Tech
High School Diploma -
Lifelong Learning Center
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