Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Denise Wheeler

Loveland,CO

Summary

Administrative Assistant I Filing, coping, maintain paper and electronic documents, excel and word documents & extensive data entry. While supporting overall administrative functions. Process vendor payments and manage document retention. Greet visitors and provide assistants. Can provide support in answering phones, provide information, take messages & transfer phone calls.

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Detail-oriented administrative assistant with experience in customer service, data entry and office management.

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Lab Assistant

LabCorp
02.2022 - 11.2024
  • Maintained lab by calibrating equipment and cleaning surfaces and items used.
  • Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
  • Entered up to 120 patients’ demographic and billing information into the company database with an error rate of 1%
    Double-checked all entered information to ensure complete and accurate information for the patient
    Maintained confidentiality of all patient data, including following HIPAA procedures
    Utilized conflict management skills with distraught patients by remaining calm, empathizing, and encouraging patients, and providing solutions based on company guidelines
    Answered patient phone calls and directed them to the appropriate contact
    Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
    Tracked collected specimens by initialing, dating, and noting times of collection.

Specialty Lab Assistant

Unipath Laboratory
03.2012 - 02.2022
  • Entered up to 120 patients’ demographic and billing information into the company database with an error rate of 1%
  • Double-checked all entered information to ensure complete and accurate information for the patient
  • Maintained confidentiality of all patient data, including following HIPAA procedures
  • Utilized conflict management skills with distraught patients by remaining calm, empathizing, and encouraging patients, and providing solutions based on company guidelines
  • Answered patient phone calls and directed them to the appropriate contact
  • Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
  • Tracked collected specimens by initialing, dating, and noting times of collection.

Specialty Lab Assistant

Summit Pathology
07.2005 - 03.2010
  • Recorded patient insurance benefits after authorization was completed to ensure the patient’s service was paid for correctly
  • Entered up to 120 patients’ demographic and billing information into the company database with an error rate of 1%
    Double-checked all entered information to ensure complete and accurate information for the patient
    Maintained confidentiality of all patient data, including following HIPAA procedures
    Utilized conflict management skills with distraught patients by remaining calm, empathizing, and encouraging patients, and providing solutions based on company guidelines
    Answered patient phone calls and directed them to the appropriate contact
    Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
    Tracked collected specimens by initialing, dating, and noting times of collection.

Education

Medical Specialist Certificate - Medical Specialist Certificate

College America
Fort Collins, CO
06.2005

High School Diploma -

Rocky Mountain High School
Fort Collins, CO
06.1986

Skills

  • Administrative Skills
  • Customer and client relations
  • Multi-line phone systems
  • Greeting walk-ins

Accomplishments

  • Responded to over [Number] customer inquiries each day.
  • Data Entry - Reviewed and updated client correspondence files and scheduling database.

Languages

English
Full Professional

Timeline

Lab Assistant

LabCorp
02.2022 - 11.2024

Specialty Lab Assistant

Unipath Laboratory
03.2012 - 02.2022

Specialty Lab Assistant

Summit Pathology
07.2005 - 03.2010

Medical Specialist Certificate - Medical Specialist Certificate

College America

High School Diploma -

Rocky Mountain High School
Denise Wheeler