Denise R. Campos-Villagomez
Commerce City,CO
Summary
Dedicated Community Manager/Housing Specialist with 30+ years of affordable housing experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor.
Overview
9
9
years of professional experience
Work History
Community Manager
Related/Avail Property Manager
11.2024 - Current
- Developed community engagement strategies to enhance resident satisfaction and retention.
- Coordinated events and activities, fostering a sense of belonging among residents.
- Managed communication channels, ensuring timely dissemination of information to residents.
- Implemented feedback systems to gather resident input and improve community services.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Collected and maintained careful records of rental payments and payment dates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state, and federal regulations.
Community Manager
Asset Living
07.2024 - Current
- Manage property operations in accordance of all Federal, State and Local Fair Housing laws
- Monitor rent collection process and late payment reports according to policies and procedures
- Conduct inspections of housing units for cleanliness, maintenance needs and standard of occupancy at move-ins, annually, move-outs and as regulation requires
- Monitor and enforce lease violations, serves and follow-up on eviction notices
- Maintain high occupancy level and low turn-over rate within budget
- Certify resident eligibility using local program guidelines
- Organize and maintain resident files in the tenant file formant
- Collaborate with maintenance to minimize turnover delays and cost
- Process all invoices timely upon receipt, including coding and seeking approval as needed
- Submit compliance report on time including monthly compliance reports and delinquency reports
Area Property Manager
Brothers Redevelopment Management
11.2023 - 05.2024
- Oversaw property operations, ensuring compliance with regulatory standards and company policies.
- Managed budget planning and forecasting for multiple properties, optimizing resource allocation.
- Led a team of property managers, providing mentorship and performance evaluations to drive efficiency.
- Ensured compliance with federal, state, and local laws related to fair housing practices throughout all aspects of property management.
- Oversaw capital improvements projects, ensuring timely completion within allocated budgets.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
Community Manager
BPM
02.2023 - 11.2023
- Managed property operation in accordance of all Federal, State and Local Fair Housing laws
- Monitored rent collection process and late payment reports according to policies and procedures
- Conducted inspections of housing units for cleanliness, maintenance needs and standard of occupancy at move-ins, annually, move-outs and as regulation requires
- Monitored and enforce lease violations, serves and follow-up on eviction notices
- Maintained high occupancy level and low turn-over rate within budget
- Certified resident eligibility using local program guidelines
- Organized and maintain resident files in tenant file
- Processed all invoices timely upon receipt, including coding and seeking approval as needed
- Submitted compliance report on time including monthly compliance reports and delinquency reports
Housing Specialist
Maiker Housing Partners
06.2017 - 02.2023
- Determined initial tenant eligibility
- Conducted annual and interim re-certifications
- Conducted one-on-one and group program information sessions
- Negotiated leases including dispensing program information to inquiring owners and managers
- Answered and respond to telephone inquiries on behalf of department
- Provided ongoing case management, public assistance counseling and referral services as needed
- Administration for the VASH program
Skills
- RealPage Onsite Property Management Software
- Property Management Skills
- Problem solving and decision making
- Microsoft Office Suite (Word, Excel, Outlook)
- 10-key, multi telephone lines, copier and fax machines
- Yardi Housing Program
- Various County Court Programs
Accomplishments
Public Housing Manager (July 2008) Tax Credit Manager (September 2005) COS (June 2005) HCV Occupancy Specialist (June 2018) EIV Certification (September 2017) NSPIRE Compliance Certificate – (December 2023) Cyber Awareness Certifications – 2018-Present
Timeline
Community Manager
Related/Avail Property Manager
11.2024 - Current
Community Manager
Asset Living
07.2024 - Current
Area Property Manager
Brothers Redevelopment Management
11.2023 - 05.2024
Community Manager
BPM
02.2023 - 11.2023
Housing Specialist
Maiker Housing Partners
06.2017 - 02.2023