DENISE MINER
Colorado Springs
Summary
Ophthalmic Technician with extensive expertise in enhancing diagnostic precision and patient care. Proficient in medical coding, EMR systems, and conducting specialized ophthalmic tests, leading to significant improvements in patient satisfaction. Dedicated to optimizing patient flow and collaborating effectively with healthcare teams to ensure superior service delivery. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
COA
Denver Health Medical Center
Denver
07.2025 - Current
- Check in the patient, and verify insurance.
- Obtain prior authorizations for medications.
- Collected comprehensive patient histories, and documented medications and allergies for accurate records.
- Conducted visual acuity tests, intraocular pressure measurements, and refractions, enhancing diagnostic accuracy.
- Performed advanced imaging procedures like OCT, VF, and A/B scans, contributing to precise treatment plans.
- Assisted ophthalmologists in performing minor surgical procedures in the office, ensuring patient safety.
- Cleaned, sterilized, and maintained ophthalmic instruments according to established protocols.
- Provided assistance in the preparation of equipment and lasers for procedures.
- Effectively scribed and managed ERX, supporting physicians in delivering timely and accurate patient care.
- Ensured meticulous documentation of patient interactions and treatment plans, enhancing compliance and continuity of care.
- Educated patients on eye care and post-operative instructions, leading to an increase in patient adherence and satisfaction.
- Coordinated with multidisciplinary teams to develop patient-centered care plans, improving overall treatment outcomes.
- Maintained and calibrated diagnostic equipment, ensuring accuracy and reliability in patient assessments.
Owner/Permanent Makeup Artist
Pretty Please Permanent Makeup
Marlton
02.2022 - 02.2025
- Consult with clients to understand expectations, resulting in high satisfaction rates.
- Apply advanced color theory to achieve desired results, enhancing client appearance.
- Map out procedure areas precisely, ensuring accuracy and client safety.
- Perform procedures with high standards, maintaining a clean and sanitized environment.
- Manage inventory and order supplies efficiently, ensuring uninterrupted operations.
- Develop comprehensive client consultation procedures, leading to a 95% satisfaction rate and repeat business.
- Maintain a sterile and welcoming environment, fostering client comfort and trust throughout their procedures.
- Educate clients on aftercare procedures, increasing overall satisfaction and reducing follow-up issues.
- Conduct thorough skin assessments, ensuring precise and safe procedures tailored to individual needs.
- Develop new techniques in color blending, enhancing client results and setting industry trends.
- Pioneered new pigment blending techniques, elevating client outcomes and establishing new industry standards.
Ophthalmic Technician
Safran Eyecare
Lawrenceville
09.2021 - 07.2024
- Provide comprehensive patient support, ensuring adherence to treatment plans and improved outcomes.
- Assist in complex diagnostic procedures, ensuring accurate results and timely patient care.
- Utilize advanced ophthalmic instruments for precise eye exams, aiding in accurate diagnoses.
- Collaborate with ophthalmologists to streamline patient flow, enhancing clinic efficiency.
- Educate patients on post-treatment care, boosting adherence to medical advice.
- Coordinate with multidisciplinary teams to develop and implement patient care plans, ensuring holistic and effective treatment.
- Actively participate in continuous learning and professional development to stay updated with the latest ophthalmic technologies and practices.
- Conduct thorough pre-operative assessments, identifying potential risks and contributing to successful surgical outcomes.
- Ensure meticulous documentation of patient records, minimizing errors and improving compliance with healthcare regulations.
- Perform refractions, testing, minor procedures.
Ophthalmic Technician
Eye Associates
Cherry Hill
10.2018 - 09.2021
- Collected patient history and entered data in EMR, ensuring precise medical records and improved care.
- Performed visual acuity tests, aiding in accurate diagnoses and enhancing patient outcomes.
- Conducted specialized tests (OCT, IOL, HVF), improving diagnostic precision and patient care.
- Checked intraocular pressure using various methods, facilitating early glaucoma detection.
- Maintained inventory of soft contact lenses, reducing patient wait times and ensuring availability.
- Implemented patient triage protocols, decreasing wait times and streamlining clinic operations.
- Collaborated with ophthalmologists to develop patient care plans, improving treatment outcomes.
Ophthalmic Technician
Soll Eye
07.2017 - 10.2018
- Collected comprehensive patient histories and documented medications and allergies for accurate records.
- Conducted visual acuity tests, intraocular pressure measurements, and refractions, enhancing diagnostic accuracy.
- Performed advanced imaging procedures like OCT, VF, and A/B scans, contributing to precise treatment plans.
- Scheduled and confirmed appointments, ensuring optimal patient flow and clinic efficiency.
- Performed detailed refractions and documented medication and allergy information.
- Effectively scribed and managed ERX, supporting physicians in delivering timely and accurate patient care.
- Ensured meticulous documentation of patient interactions and treatment plans, enhancing compliance and continuity of care.
- Educated patients on eye care and post-operative instructions, leading to an increase in patient adherence and satisfaction.
- Coordinated with multidisciplinary teams to develop patient-centered care plans, improving overall treatment outcomes.
- Maintained and calibrated diagnostic equipment, ensuring accuracy and reliability in patient assessments.
Technician Manager/COA
South Jersey Eye Physicians
Medford
03.2013 - 07.2017
- Managed daily operations of a multi-doctor ophthalmology office, ensuring smooth patient flow.
- Led recruitment, training, and performance evaluations, enhancing staff efficiency and morale.
- Conducted regular staff meetings and maintained schedules, improving workflow and productivity.
- Trained ophthalmic staff on EMR use, significantly improving documentation accuracy.
- Assisted with minor surgeries and triaged phone calls, ensuring timely patient care.
- Led recruitment, training, and performance evaluations, ensuring top-tier clinical staff performance and compliance with updated technical manuals.
- Facilitated inter-office support, working with regional offices to optimize staff efficiency and maintain high standards of patient care.
- Pioneered the integration and training of EMR systems, elevating clinical documentation accuracy and improving patient visit outcomes.
- Enhanced clinical staff productivity by monitoring workflows, leading to a 15% increase in overall clinic efficiency and patient satisfaction.
- Implemented patient feedback system, resulting in a 20% increase in patient satisfaction scores.
- Supervised maintenance of medical equipment, ensuring compliance with safety standards and reducing downtime by 10%.
Lead Technician, Accounts Receivable
Dr.'s Eye Care Center
Burlington
01.2010 - 01.2013
- Supervised and trained technicians, optimizing work schedules for efficiency and productivity.
- Maintained and calibrated testing equipment, ensuring accurate diagnostics and timely supply orders.
- Converted patient paper charts to EMR, enhancing data accessibility and reducing manual errors.
- Conducted comprehensive patient work-ups and diagnostic tests, entering data into EMR for streamlined patient care.
- Managed accounts receivable, posting payments, and resolving insurance claim issues to ensure timely reimbursement.
Optometric Assistant
Looking Glass Optical
Pasadena
01.2010 - 12.2010
- Conducted comprehensive pre-screening using various visual tests, ensuring accurate patient assessments.
- Measured visual acuity and corneal curvature, contributing to precise diagnostic results.
- Entered detailed patient data into EMR, maintaining accurate medical records.
- Assisted in capturing and analyzing anterior segment photos, aiding in effective treatment planning.
- Performed glaucoma work-ups and advised on medication usage, enhancing patient care.
Lab Technician
Radish Eye Care
Clarksville
01.2004 - 12.2006
- Handled lens finishing, including edging, mounting, tints, and final inspection, ensuring high-quality output.
- Reordered frames and lenses to maintain optimal stock levels, preventing shortages and delays.
- Ordered lenses from external labs, ensuring timely delivery and adherence to specifications.
- Examined lenses for accuracy, ensuring they met detailed specifications and quality standards.
- Resolved fabrication errors, improving overall lens quality and reducing waste.
Optometric Technician
Visionworks
Naples
01.2001 - 12.2004
- Conducted patient prescreening and pre-examinations, ensuring accurate data collection and comfort.
- Assisted doctors during exams, boosting efficiency and patient care.
- Verified insurance benefits and collected payments, ensuring accurate billing.
- Scheduled appointments and follow-ups, maintaining organized patient flow.
- Instructed patients on contact lens care, enhancing compliance and eye health.
Receptionist
Aztek Communications
Naples
01.1997 - 12.2001
- Greeted clients and managed mail, ensuring smooth office operations for a staff of ten.
- Directed calls to appropriate departments, improving communication efficiency.
- Coordinated computerized appointment calendar, enhancing scheduling accuracy.
- Handled client traffic, contributing to a welcoming office environment.
- Facilitated smooth office operations by managing client interactions and ensuring efficient communication between departments.
Education
Licensure - Cosmetology
Camden County College
Camden, County07-2024
Licensure - Permanent Cosmetics
Beau Institute of Permanent And Corrective Cosmetics
Cherry Hill, NJ07-2022
COA - Ophthalmology
JCAHPO
GED -
Barron Collier High School
Naples, FLSkills
- EMR Systems
- Triage
- Insurance Verification
- Medical Scheduling
- Medical Terminology
- Medical Records
- Medical Billing
- Ophthalmology
- Medical Office Experience
- Employee Orientation
- Anatomy Knowledge
- Patient Care
- Laboratory Experience
- Visual Acuity Tests
- Glaucoma Detection
- Patient Support
- Patient Care Plans
- Clinic Operations
- Soft Contact Lenses
- Intraocular Pressure
- Customer satisfaction
- Advanced imaging
- Surgical assistance
- Diagnostics and testing
- Inventory management
- Training and supervision
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Patient education
- Organizational skills
- Conflict resolution
- Maintenance & repair
Certification
• Certified Ophthalmic Assistant, 2016- 2028
• American Academy of Micropigmentation, 2021
• Cosmetologist, 2024
• American Academy of Micropigmentation, 2021
• Cosmetologist, 2024
Timeline
COA
Denver Health Medical Center
07.2025 - Current
Owner/Permanent Makeup Artist
Pretty Please Permanent Makeup
02.2022 - 02.2025
Ophthalmic Technician
Safran Eyecare
09.2021 - 07.2024
Ophthalmic Technician
Eye Associates
10.2018 - 09.2021
Ophthalmic Technician
Soll Eye
07.2017 - 10.2018
Technician Manager/COA
South Jersey Eye Physicians
03.2013 - 07.2017
Lead Technician, Accounts Receivable
Dr.'s Eye Care Center
01.2010 - 01.2013
Optometric Assistant
Looking Glass Optical
01.2010 - 12.2010
Lab Technician
Radish Eye Care
01.2004 - 12.2006
Optometric Technician
Visionworks
01.2001 - 12.2004
Receptionist
Aztek Communications
01.1997 - 12.2001
Licensure - Cosmetology
Camden County College
Licensure - Permanent Cosmetics
Beau Institute of Permanent And Corrective Cosmetics
COA - Ophthalmology
JCAHPO
GED -
Barron Collier High School