Denise Bryant
Denver
Summary
Customer-focused eyewear specialist with many years of experience meeting client vision needs and embracing store's business goals. Empathetic professional with exceptional listening skills resulting in long-term customer relationships. Committed to commercial success, as evidenced by repeated recognition for top store eye wear sales. Love and passion is patient care.
Overview
31
31
years of professional experience
1988
1988
years of post-secondary education
Work History
Optician
Great Vision Eye Care
Denver
10.2023 - Current
- Assisted patients in selecting appropriate eyewear frames and lenses.
- Provided education on proper lens care on contact lenses, and the training of insertion and removal
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
Optican
Front Range Family Eyecare
Denver
02.2021 - 02.2023
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Lab work, edged rx lenses to patients prescribed prescription.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Calculated measurements for eyewear using optical measuring devices.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
Manager/Optician
Eyes Of The World Optical
Denver
11.2011 - 02.2021
- Managed daily operations and staff scheduling for optical retail environment.
- Trained team members on customer service and product knowledge standards.
- Oversaw inventory management and ensured stock levels met customer demand.
- Working closely with the doctor to ensure that we were giving our patients the best care, and educating them on their needs.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Optican/Optical manager
KenCaryl Vision Center
Littleton
01.2000 - 09.2008
- Assisted customers with selecting frames and lenses that best suited their needs.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Ordered stock from suppliers based on customer orders.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
Optican
Europtics
Denver
03.1995 - 03.2000
- Assisted customers with selecting frames and lenses that best suited their needs.
- Greeted patients warmly upon arrival at office or store location.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
Education
Roosevelt High School
Johnstown, COSkills
- Customer experience
- High end sales
- Luxury Buying
- Problem Solving
- Insurance Billing
- Relationship Management
- Operations
Accomplishments
- I've done two missions trips, one to Honduras, and the Dominican Republic to help fit needy children with glasses.
Timeline
Optician
Great Vision Eye Care
10.2023 - Current
Optican
Front Range Family Eyecare
02.2021 - 02.2023
Manager/Optician
Eyes Of The World Optical
11.2011 - 02.2021
Optican/Optical manager
KenCaryl Vision Center
01.2000 - 09.2008
Optican
Europtics
03.1995 - 03.2000
Roosevelt High School