Denise Mako
Monument
Summary
Compassionate and results driven Registered Nurse with extensive experience in acute care, case management, and staff supervision. Proven ability to deliver high-quality patient care in fast paced clinical environments while coordinating multidisciplinary teams to optimize outcomes. Adept at leading and mentoring staff, improving workflow-efficiency and fostering a collaborative patient and client centered care culture.
Overview
33
33
years of professional experience
Work History
Health /Licensed Life Insurance Agent
Self Employed
02.2023 - Current
- Developed customized insurance solutions tailored to client needs and financial goals.
- Educated clients on policy options and benefits, enhancing understanding of life insurance products.
- Conducted comprehensive needs assessments to identify appropriate coverage levels for diverse clients.
- Provided ongoing support and guidance throughout the claims process, ensuring client satisfaction and retention.
Nurse Injector
Metabolic Research Center
02.2024 - 05.2024
- Administered patient care protocols in line with research guidelines.
- Collaborated with multidisciplinary teams to enhance patient outcomes.
- Educated patients on treatment plans and medication management strategies.
Clinical Nurse Specialist/ Owner
Cratos Health
06.2014 - 05.2016
- Opened three medical weight loss and testosterone replacement clinics as a co-owner. Clinical management of staff and patients for weight loss and testosterone replacement therapy. Oversaw budget, staffing, clinical and administrative operations.
Director of Case Management
One Health Plan of Colorado
03.2001 - 05.2002
- Director of catastrophic case management unit for a 300K+ health plan office. Managed a staff of 12 case managers interviewing, hiring and continually evaluating current staff and departmental needs. Participated in several committees to strategize and meet health plan and corporate goals. Worked with insurance clients providing customer services and resolving complaints and grievances. Worked with physicians in reviewing and preparing cases.
Nurse Case Manager
One Health Plan of Colorado
07.1998 - 03.2001
- Senior Case Manager for a health plan office managing catastrophic illness. Assisted in hiring, training and managing other case managers. Acted as a primary resource for other departments regarding insurance members. Coordinated with other departments to develop a claims management unit.
Nurse Case Manager
RTW
07.1997 - 07.1998
- Senior Case Manager for insurance members with work related injuries. Assessed large companies seeking workers compensation insurance and gave underwriting recommendations. Worked with a claims unit to ensure case savings and correct claims payments. Assisted attorneys and claims managers in trial preparation for litigious cases.
Cardiac Nurse
Reston Hospital
06.1994 - 09.1996
- Implemented the nursing process to care for medical, surgical and non-invasive cardiac patients including pediatric and geriatric age groups. Managed a 16 bed telemetry unit as a charge nurse. Initiated a learning process to assist nursing students to manage patient care. Member of the education committee to provide continuing education opportunities for health care providers.
Cardiac /Transplant Nurse
Fairfax Hospital
08.1992 - 12.1995
- Critical step down nurse for a 33 patient telemetry/transplant unit. Collaborated with surgeons and physician assistants to provide quality care for acute transplant, cardiac and thoracic surgical patients. Conducted extensive pre and post surgical teaching for cardiac, thoracic and transplant patients and families. Coordinated discharge planning with case management, physicians and social workers.
Education
Bachelor of Science - Nursing
University of Northern Colorado
Greeley, COSkills
- Catastrophic case management leadership
- Managed large catastrophic insurance claims 1million
- Opened and managed successful wellness clinic
- Communicated compliancy goals and initiatives to staff members
- Managed, interviewed, hired and continually evaluated staff
- Evaluated and implemented state regulatory practices
- Customer and patient education and management of care
- Budget management for small business
- Extensive clinical management of acute and non acute patients
Timeline
Nurse Injector
Metabolic Research Center
02.2024 - 05.2024
Health /Licensed Life Insurance Agent
Self Employed
02.2023 - Current
Clinical Nurse Specialist/ Owner
Cratos Health
06.2014 - 05.2016
Director of Case Management
One Health Plan of Colorado
03.2001 - 05.2002
Nurse Case Manager
One Health Plan of Colorado
07.1998 - 03.2001
Nurse Case Manager
RTW
07.1997 - 07.1998
Cardiac Nurse
Reston Hospital
06.1994 - 09.1996
Cardiac /Transplant Nurse
Fairfax Hospital
08.1992 - 12.1995
Bachelor of Science - Nursing
University of Northern Colorado