Denise Barrera-Astorga
Brighton
Summary
Patient and empathetic individual with extensive background in conflict resolution and customer care. Always looking to expand my horizons.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Aerotek
Broomfield, CO
07.2020 - 06.2021
- Effectively handled incoming calls, addressing customer inquires, resolving issues, and providing product/service information.
- Demonstrated strong communication skills to ensure a positive customer experience.
- Maintained accurate and detailed records of customer experience.
- Maintained accurate and detailed records of customer interactions and transactions.
Receptionist
Solid Fence LLC
Golden, CO
06.2018 - 02.2020
- Answered and directed phone calls, providing information and ensuring proper connections.
- Handled incoming and outgoing emails and mail.
- Called customers to schedule estimates and fence installation appointments.
- Called supplier to order material for fence installation.
- Coordinated with the installation team to ensure timely delivery of material and meet project deadlines.
Head Chef
Ralston Creek Senior Living
Lakewood, CO
08.2016 - 05.2018
- Successfully managed breakfast and lunch preparation with culinary expertise.
- Responsible for placing food orders with suppliers, maintaining optimal inventory levels.
- Expertly organized and executed events and holiday food service.
- Ensured punctuality by overseeing staff attendance and scheduling.
Server/Prep Cook
Brookdale Green Mountain
Lakewood, CO
07.2013 - 05.2016
- Bussed and reset tables to keep dining room and work areas clean.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Executed precise food preparation according to the recipes and culinary sanitation.
- recorded and monitored food temperatures to guarantee food safety.
- Proficient in planning and executing weekly meal preparation, optimizing efficiency.
Education
GED -
Front Range Community College
Westminster, CO08.2018
Skills
- Quick learner
- Team leadership
- Self-motivated
- Team liaison
- conflict resolution
- Bilingual
- Customer Service
- Quality control
Timeline
Call Center Representative
Aerotek
07.2020 - 06.2021
Receptionist
Solid Fence LLC
06.2018 - 02.2020
Head Chef
Ralston Creek Senior Living
08.2016 - 05.2018
Server/Prep Cook
Brookdale Green Mountain
07.2013 - 05.2016
GED -
Front Range Community College