Denica Pollard
Grand Junction
Summary
Experienced banking professional seeking a challenging role that utilizes extensive experience in sales, branch management, loan management, and general operations. Skilled in developing and implementing strategic initiatives to enhance customer satisfaction and maximize profitability. Committed to delivering exceptional service and fostering long-term client relationships. Eager to contribute expertise to a dynamic organization in the banking industry.
Overview
20
20
years of professional experience
Work History
BUSINESS BANKING SPECIALIST
U.S BANK
03.2022 - Current
- Grows and deepens relationship with existing or new small business customers ranging from $500M to $2.5MM
- Utilized Book of business to manage and work leads, contracts and daily sales activities
- Primary responsibilities include financial analysis of commercial loans up to $5MM, AP/AR review, maintaining my book of business and increasing it every year
- Identified opportunities for cross-selling other bank products and services, boosting overall revenue generation from business banking clients.
- Met with customers to assess needs and propose customized solutions.
- Provided leadership and direction to grow team portfolio and increase revenue.
- Investigated and resolved account issues by offering applicable options to customers.
BUSINESS BANKING SUPPORT SPECIALIST
U.S BANK
12.2019 - 03.2022
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis. Insurance Policies, Title Policies, Credit Ratings, UCC, DNB
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
ASSISTANT BRANCH MANAGER
U.S BANK
09.2018 - 12.2019
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Examined workflow to create and streamline internal procedures to better serve our customers
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
MEMBER SERVICE REPRESENTATIVE II
SOOPER CREDIT UNION
12.2017 - 09.2018
- Assisted members with account management, including updating personal information and setting up automated payments
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Establishing applications in for new loan, new accounts, under writing analysis, credit analysis
- Loan closing, account closing, opening accounts, CD's, IRA's
- Created a more efficient process for our daily paper which resulted in us being more proficient in our reports and resulted in higher audit scores
HEAD TELLER
WELLS FARGO
05.2014 - 12.2017
- Performed monthly audit on main vault to ensure proper cash procedures
- Trained over 15 employees on computer systems and proper teller procedures
- Training and onboarding of all new tellers on customer services, sales, operations and related software
FRONT END SUPERVISOR
HOME DEPOT
05.2005 - 05.2014
- Assisted with any escalations and ensured our team understood and kept all company regulations as well as meet company goals
- In charge of a team of 35, worked closely with management to coordinate schedules, meet staffing needs, monitor inventory levels and distribution, and drive sales to store members
Education
Palmer High School
01-2001
Skills
- Loan structuring
- Remote support
- Banking
- Financial transactions
- Problem-solving skills
- Risk evaluation
- Operations management
- Security procedures
- Training and coaching
- Team development
- Workflow management
- Transaction processing
- Operational efficiency
- Loan application evaluation
- Business relationship management
Timeline
BUSINESS BANKING SPECIALIST
U.S BANK
03.2022 - Current
BUSINESS BANKING SUPPORT SPECIALIST
U.S BANK
12.2019 - 03.2022
ASSISTANT BRANCH MANAGER
U.S BANK
09.2018 - 12.2019
MEMBER SERVICE REPRESENTATIVE II
SOOPER CREDIT UNION
12.2017 - 09.2018
HEAD TELLER
WELLS FARGO
05.2014 - 12.2017
FRONT END SUPERVISOR
HOME DEPOT
05.2005 - 05.2014
Palmer High School
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