Dena Tempesta
Robbinsville,NJ
Summary
Productive Regional Account Manager offering 15 years of experience in the fashion industry. Innovative and forward-thinking with excellent written communication skills. Persuasive and committed to honesty and maintaining long-term, individualized relationships. Known for increasing profits, exceptional customer service, streamlining company procedures with a goal-oriented mindset.
Overview
15
15
years of professional experience
Work History
Regional Account Executive
Europerfumes
09.2023 - Current
- Increased regional sales by building and maintaining strong relationships with key accounts
- Developed tailored solutions for clients, resulting in increased customer satisfaction and retention
- Expanded market share by identifying and acquiring new business opportunities within the region
- Collaborated with cross-functional teams to ensure seamless onboarding of new clients
- Implemented strategic plans to maximize sales revenue within assigned territories
- Provided regular updates to management on account performance, market trends, and competitor activity
- Mentored junior team members, fostering a positive work environment that encouraged collaboration and professional growth
- Managed a diverse portfolio of accounts, ensuring all client needs were met in a timely manner
- Drove significant revenue increases across multiple product lines by crafting customized solutions tailored to individual client needs
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers
- Communicated by phone, email and traveled for face to face contact for 12 accounts
- Reviewed orders and client requests to streamline delivery services and resolve material shortages
- Contributed to team objectives in fast-paced environment
- Developed and maintained strong working relationships with professionals within assigned territory
- Stayed current on company offerings and industry trends
- Contributed to event marketing, sales and brand promotion.
Assistant Sales Manager
NEIMAN MARCUS GROUP
10.2021 - 09.2023
- Leads a Beauty Department with 9M in revenue
- Managed up to 34 client advisors with a focus on developing growing businesses by selecting, hiring, and training staff
- Completes schedule for associates in all departments, manages the schedule to ensure coverage for all business needs
- Communicates with account executives for over 35 brands
- Oversees event planning and coordinating with brand ambassador
- Executes masterclasses regularly
- Partners with manager and buying office to plan beauty season goals and events
- Assisted in the launch of a successful CHANEL Fine Jewelry Mobile Installation resulting in $500,000 in sales
- Communicates with jewelry account executives regarding business and jewelry market trends
- Planning and executing jewelry trunk shows on a regular basis including brands such as Sydney Evan, Roberto Coin, Sheryl Lowe, Walters Faith, Tamara Camali, and Syna
- Plan, organize, and execute a successful holiday lux high jewelry event including three prestigious jewelry brands resulting in over $600,000
- Merchandises jewelry bays on a regular basis
- Launched a Bottega Veneta handbag soft shop resulting in $25,000 monthly sales
- Communicates and collaborates with buyers to determine handbag buy for our store along with product placement on our handbag floor
- Boosted sales performance by implementing effective sales strategies and coaching team members
- Developed strong client relationships for repeat business and increased referrals
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively
- Collaborated with marketing department to create appealing promotions, resulting in higher customer engagement rates
- Streamlined internal processes for efficient communication between departments and better coordination of efforts
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals
- Assisted in the development of annual sales forecasts, providing accurate projections for budgeting purposes
- Managed territory assignments for optimal coverage and maximized potential for reaching target customers
- Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand
- Implemented performance tracking systems to monitor individual achievements and identify areas for improvement
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates
- Successfully launched new products by executing comprehensive training programs for staff and coordinating marketing efforts to generate buzz among potential customers
- Established performance benchmarks, setting clear expectations for team members, and regularly reviewing progress against set goals, driving continuous improvement within the sales department
- Assisted sales team with completing customer transactions and managing issues
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Completed store opening and closing procedures by counting drawers and managing security.
David Yurman Selling Specialist
NEIMAN MARCUS GROUP
10.2020 - 10.2021
- Managed daily operations of the boutique with $600,000 annual sales, exceeded LY by 30%
- Facilitated monthly product meetings to maintain high employee motivation and boast product sales
- Advised customers on style and jewelry trends to generate sales
- Cultivated loyal customer base by providing excellent customer service
- Designed and constructed visually appealing displays to attract additional customers
- Managed daily operations of the boutique with $700,000 annual sales, exceeded LY by 30%
- Trained staff to have extensive to develop product knowledge and upselling skills
- Established high standards for professionalism and customer service, while communicating the expectation to all employees
- Created consistency for the brand by complying with company guidelines
- Communicated quarterly sales goals to department and discussed potential options to help achieve and surpass goals
- Protected inventory using established security guidelines
- Boosted sales performance by implementing innovative selling techniques and providing excellent customer service
- Developed strong client relationships to encourage repeat business and foster brand loyalty
- Trained and mentored new staff members on selling techniques, product knowledge, and company policies
- Conducted inventory management tasks efficiently, ensuring optimal levels of stock availability at all times
- Enhanced customer satisfaction by addressing concerns promptly and offering tailored solutions for individual needs
- Handled escalated customer complaints diplomatically, resolving issues amicably while reinforcing the company''s commitment to exceptional service standards
- Participated in sales meetings actively, contributing valuable insights or suggestions that led to improvements in overall team performance and goal achievement consistently
- Conducted regular self-assessments of selling techniques and sought feedback from peers or supervisors for continuous refinement of personal approach towards enhanced sales results and client satisfaction levels
- Assembled product displays for merchandising and refilled with back stock
- Generated brand awareness and created positive product impressions to increase sales.
Boutique Manager
LA BELLE MARIEE
11.2014 - 10.2020
- Operated all store opening and closing procedures
- Led a team of consultants by holding weekly sales, social media, and product meetings
- Led bridal appointments by assisting clients with wedding gowns, offering knowledge, passion and enthusiasm while being the authority serving as a product expert
- Developed and maintained a positive relationship with brides from purchase through alterations
- Handled and resolved all customer service issues
- Managed the alteration process of every bride and mother of bride
- Placed all bridal gown and accessory orders through bridal live software
- Confirmed all orders regarding placement and ship dates
- Checked in and recorded all gowns, stock pieces and respective orders received
- Merchandised boutique displays, organized salon floor and stock pieces on a weekly basis
- Planned, organized, and executed all in-store and community events
- Increased sales through effective visual merchandising and creative window displays
- Enhanced customer satisfaction by providing personalized styling advice and product recommendations
- Developed a loyal client base by building strong relationships and offering exceptional service
- Coordinated special events to promote the boutique''s brand, driving foot traffic and generating media coverage
- Streamlined daily operations by implementing efficient processes for scheduling, ordering, and merchandise management
- Collaborated with buyers to select seasonal inventory aligned with current fashion trends and customer preferences
- Analyzed sales reports to identify best-selling items and adjust buying decisions accordingly
- Resolved customer complaints with professionalism, ensuring a positive shopping experience for all guests
- Maintained a visually appealing store environment by adhering to company merchandising guidelines and standards
- Fostered a positive work environment by encouraging collaboration among team members
- Created an engaging social media presence for the boutique, attracting new clientele via targeted marketing campaigns
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
Chanel Handbags Selling Specialist
NEIMAN MARCUS GROUP
08.2008 - 11.2014
- Head of sales by overseeing all shipments, marketing mailers, look books, and merchandising of the Chanel boutique with-in Neiman Marcus
- Managed Chanel reserve book for my personal clientele, the handbag department and all out of home base sales associates; contacted and informed customers of the arrival of merchandise and schedule all necessary appointments
- Accountable for meeting sales volume MTD and YTD
- Responsible for a 3.5 million increase in the Chanel Accessories business
- Conducted effective in-store collection previews, message mode trainings and optimum selling meetings
- Attended quarterly Chanel training
- Trained Neiman Marcus staff on Chanel standards, policies and procedures
- Communicated with Neiman Marcus buying office weekly regarding sell through, events and overall business
- Processed all customer repairs on Chanel merchandise
- Notified customers of all private night events and promotions occurring at Neiman Marcus
- Personal shopper to prestigious clientele
- Performed cross-selling on a daily basis expanding customer wardrobes
- Handled all client purchases, transfers, alterations, shipments and courier
- Boosted sales performance by implementing innovative selling techniques and providing excellent customer service
- Developed strong client relationships to encourage repeat business and foster brand loyalty
- Exceeded sales goals consistently with effective product demonstrations and persuasive communication skills
- Collaborated with team members to achieve overall store targets, contributing to a positive work environment
- Enhanced customer satisfaction by addressing concerns promptly and offering tailored solutions for individual needs
- Trained and mentored new staff members on selling techniques, product knowledge, and company policies
- Managed time wisely during peak periods for seamless customer assistance without compromising quality service delivery
- Leveraged excellent listening skills to understand clients'' needs fully before presenting suitable product options that catered to their preferences
- Implemented creative marketing strategies in collaboration with the team that resulted in increased foot traffic within the store premises leading to higher revenue generation opportunities
- Handled escalated customer complaints diplomatically, resolving issues amicably while reinforcing the company''s commitment to exceptional service standards
- Participated in sales meetings actively, contributing valuable insights or suggestions that led to improvements in overall team performance and goal achievement consistently
- Analyzed sales data regularly to identify best-selling items or slow-moving products enabling informed decision-making on inventory adjustments or promotional campaigns as needed.
Education
Bachelor of Professional Studies - Fashion Merchandising
Laboratory institute of merchandising NY
Skills
- Sales Forecasting
- Territory Management
- Sales Presentations
- Product Knowledge
- Cross-functional Collaboration
- Team Leadership
- Upselling Strategies
- Time Management
- Decision Making
- Goal Setting
- Customer Retention
- Organizational Skills
- Relationship Building
Timeline
Regional Account Executive
Europerfumes
09.2023 - Current
Assistant Sales Manager
NEIMAN MARCUS GROUP
10.2021 - 09.2023
David Yurman Selling Specialist
NEIMAN MARCUS GROUP
10.2020 - 10.2021
Boutique Manager
LA BELLE MARIEE
11.2014 - 10.2020
Chanel Handbags Selling Specialist
NEIMAN MARCUS GROUP
08.2008 - 11.2014
Bachelor of Professional Studies - Fashion Merchandising
Laboratory institute of merchandising NY
Similar Profiles
Carson MortonCarson Morton
Brand Ambassador at EuroPerfumesBrand Ambassador at EuroPerfumes
Ehab AsaadEhab Asaad
Business Manager at EuroPerfumesBusiness Manager at EuroPerfumes
ANTONELLA DE ROSEANTONELLA DE ROSE
E-Commerce Customer Experience Specialist at EuroperfumesE-Commerce Customer Experience Specialist at Europerfumes