Demetrius Hines
Berthoud
Summary
Dynamic Peer Support Specialist with a proven track record at Summitstoneheal, skilled in crisis response and relationship building. Expert in recovery planning and mental health advocacy, I empower individuals through effective communication and empathy, fostering resilience and promoting wellness in diverse communities. Committed to enhancing lives through supportive guidance and resource navigation.
Overview
2024
2024
years of professional experience
Work History
Sandwiches
Oreganorestaurant
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Peer Support Specialist
Summitstoneheal
Customer Service
Goodwill
Fort Collins, CO
2022 - 07.2023
- Delivered exceptional customer service, ensuring repeat business and client loyalty.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Provided exceptional customer service, addressing concerns efficiently to maintain satisfaction levels.
- Drove excellence in customer service while overseeing department functions.
Room Attendant
Elizabeth Hotel
Fort Collins, CO
09.2022 - 02.2023
- Cleaned and sanitized guest rooms to ensure high standards of cleanliness and comfort.
- Replenished supplies, including toiletries and linens, to maintain guest satisfaction.
- Reported maintenance issues promptly to enhance guest experience and safety.
- Collaborated with housekeeping team to efficiently manage room turnover during peak times.
- Assisted in training new staff on cleaning protocols and hotel policies for consistency.
- Monitored inventory levels of cleaning supplies, ensuring adequate stock for daily operations.
Landscape Worker
Joe Landscaping
Fort Collins, CO
2018 - 10.2018
- Operated hand tools and machinery for landscape maintenance tasks.
- Assisted in planting, pruning, and maintaining various plant species.
- Collaborated with team members to ensure project timelines were met.
- Identified and addressed potential hazards on job sites to promote safety.
Education
High School Diploma -
Prouder High School
Fort Collins, CO05-2013
Skills
- Peer support ethics
- Recovery guidance
- Boundary setting
- Substance abuse awareness
- Rapport building
- Self-care management
- Problem-solving skills
- Relationship building skills
- Mental health advocacy
- Stress reduction techniques
- Arranging transportation
- Leadership skills
- Mental health services
- Wellness recovery action plan
- Empathy development
- Relapse prevention
- Relationship cultivation
- Recovery planning
- Resource navigation
- Social activity planning
- Planning skills
- Communication
- Emotional support
- Mental health support
- Group facilitation
- Coping methods
- Support group facilitation
- Decision-making
- Care planning
- Crisis response
Timeline
Room Attendant
Elizabeth Hotel
09.2022 - 02.2023
Sandwiches
Oreganorestaurant
Peer Support Specialist
Summitstoneheal
Customer Service
Goodwill
2022 - 07.2023
Landscape Worker
Joe Landscaping
2018 - 10.2018
High School Diploma -
Prouder High School