Demetrio Manzanilla
Panama,DC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Used to work under pressure, teamwork, leadership by influence, experience in personnel and union management.
Management of operating systems such as JD edwards, SAP, among others.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Líder Proyecto Reciclaje Ron Diplomático
Brow Forman
Panama
07.2021 - Current
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Achieved cost-savings by developing functional solutions to problems.
Auditor Interno BASC
Brow Forman and Basc Centro america
Panama
06.2021 - Current
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Compliance officer for certified companies and those in the certification process, whose objective is to ensure the correct implementation, maintenance and continuous improvement of the Control and Security Management System (SGCS).
- Communication skills.
- Emotional intelligence.
- Reliable.
- Technical skills.
- Knowledge of the company and the industry.
- Meticulousness and attention to detail.
- Capacity to work under pressure.
Interpersonal skills.
Jefe De Almacén Ron Diplomatico
Brow Forman ( International Bottling services)
Panama
03.2017 - Current
- Packaging Material Warehouse Manager
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
- Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
- Resolved customer complaints related to product quality or delivery issues.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
- Established procedures for receiving, storing, handling hazardous materials safely.
- Negotiated contracts with suppliers for material procurement needs.
- Communicated regularly with other departments regarding supply chain activities.
- Collaborated closely with logistics teams to ensure smooth flow of shipments across international borders.
- Drafted policies related to storage space utilization and distribution operations.
- Trained staff on material handling processes to reduce shipping times.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Coordinated service and maintenance on delivery trucks, forklifts and other warehouse equipment.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Established and maintained good relations with customers, vendors and transport companies.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing .
- Prepared inventory for shipment by attaching tags and labels.
- Consistently met company and department objectives within budget and time constraints.
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
- Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
- Negotiated with carriers and warehouse operators for services and preferential rates.
- Planned and implemented energy-saving changes to transportation services by optimizing capabilities.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
- Achieved cost-savings by developing functional solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Understood and followed oral and written directions.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Modified existing software systems to enhance performance and add new features.
- Leveraged SAP and JD EDWARS, skills to input and compile data gathered from various sources.SA
Coordinador Almacén Ron Diplomatico
International Bottling Services
Panama
03.2015 - 03.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Maintained updated knowledge through continuing education and advanced training.
- Delivered products to customer locations on time.
- Leveraged JD EDWARS and quickbooks skills to input and compile data gathered from various sources.
- Identified needs of customers promptly and efficiently.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
- Understood and followed oral and written directions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained schedule of class assignments to meet deadlines.
- Achieved cost-savings by developing functional solutions to problems.
- Developed and maintained relationships with vendors and suppliers to ensure timely delivery of products.
- Negotiated rates with carriers and monitored shipments for accuracy and timeliness.
- Identified potential areas of risk within the supply chain network and developed solutions to minimize those risks.
- Resolved any shipping discrepancies or disputes between vendors, customers, or other stakeholders quickly and efficiently.
- Generated daily reports on inventory levels, order fulfillment status, shipment arrivals.
- Provided guidance on international customs regulations related to imports and exports.
- Organized regular meetings with internal departments regarding logistical issues.
- Directed staff in loading and unloading cargo containers at port facilities.
- Evaluated new technologies that could be used to improve logistic operations.
- Maintained high standards of internal and external customer service.
- Led and managed projects to support logistics efforts and plans.
- Reconciled shipment data between multiple systems to maintain alignment.
- Consistently met company and department objectives within budget and time constraints.
- Collaborated effectively in cross-functional team-oriented environment.
- Logged, processed and followed up on merchandise authorization shipments in databases.
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
- Developed and maintained systems and processes to move domestic and international freight at best cost to achieve business objectives.
- Created and enforced policies and procedures for entire logistics team.
- Created and maintained communication channels while delivering relevant information to major internal customers and stakeholders.
- Conducted research on logistics operations and performed literature reviews, interviews and site visits.
- Overhauled annual operations budget and related fiscal forecasting and planning activities, resulting in 20% decrease in expenses.
- Facilitated $5000 annual savings by identifying and transitioning to new freight vendor.
- Supervision and support in the production area, control of adjustments and production losses.
- Responsible for managing procurement of materials, being a guarantor of the required quality, respecting the established standards.
Analista Territorial Gestión Operativa III
Cervecería Polar
Barquisimeto
02.2006 - 11.2014
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Modified existing software systems to enhance performance and add new features.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Leveraged SAP skills to input and compile data gathered from various sources.
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems.
- Delivered products to customer locations on time.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Coordinador De Ventas
Movilnet- CANTV
Barquisimeto
01.2005 - 02.2006
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Leveraged MAPINFO, SAP, skills to input and compile data gathered from various sources.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Responsible for establishing sales strategies to achieve established objectives, guaranteeing sales of the products that were within the company's portfolio.
- Develop and open new sales areas, achieving significant growth in sales and assigning new salespeople, guaranteeing good customer service.
- Management of emotions and work under pressure, achieving goals in the short and medium term.
Education
Educacion Primaria -
Escuela Primaria Hilario Pisani
Bocono VenezuelaTecnico Medio En Zootecnia -
Escuela Tecnica Agroprcuaria
Bocono VenezuelaIngenieria - Ingeniero Electronico
Ingeniero Electrónico
YacambuPost- Grado - Gerencia Empresarial
Fermin Toro
Barquisimeto VenezuelaDiplomado - Programa de formación gerencial
IESA
PanamaFormación Auditor - Auditor Interno BASC
BASC
PanamaSkills
- Training & Development
- Verbal Communication
- Analytical
- Data Management
- Recordkeeping
- Supervision and Leadership
- Problem-Solving
- Quality Assurance
- MS Office
- Computer Skills
- Calm Under Pressure
- Friendly, Positive Attitude
- Organization and Time Management
- Customer Service
- Dependable and Responsible
Affiliations
- Lider en proyecto de reciclaje en International Botlling service.
- Auditor interno Basc.
Accomplishments
· - Recognition for good management and application of good practices in inventory control, storage, distribution, import and export. Brow forman, panama headquarters.
· - First place at national level Cerveceria Polar Venezuela in the area of customer service.
· - Second place in project passion for continuous improvement Cerveceria Polar Venezuela.
· - First place in mapping data collection for distribution routes at national level Cerveceria Polar Venezuela.
· - Certification of safety standards BASC panama.
· - Diploma obtained on dignity and respect in the global workplace, Brow Froman Panama.
· - Certification by lecture on the use of tools, equipment and connections administrator. Brow forman.
· - Certificate Work life balance Brow Forman.
Certification
- Recognition and certification Management and leadership For high-performance bosses. International Botlling services Panama.
- Certified as Basc Internal Auditor.
DESTREZAS Y CONOCIMIENTOS GENERALES
- ✓ Proactive, dynamic, with facility for teamwork and under pressure, ability to make decisions, ability to develop and apply new projects.
✓ Focused on situational leadership and by influence, applying it to collaborators in search of establishing the achievement of goals in the short and medium term.
✓ Elaboration of tools for internal follow-ups in search of excellence and prompt response.
✓ Supervisory experience in variable environments and conflictive environments, covering vacation periods.
✓ Support and Development of Temporary functions of Management, Dispatch Coordination, warehouse and Logistics of the Central West Territory (Cervecería Polar Venezuela).
Basic knowledge in SAP (ERP and BW modules).
✓ Areas with experience Logistics, Planning, Tracking of Indicators; budget; administration; Sales; (Inventory tracking by SKU, Follow-up of vacuum quadre, motivation of participation Passion for the Improvement of the territory Centro occidente, Data Loading in Procurement, Control of warehouse and dispatch management; monitoring of resource management in budget accounts and cost center of responsibility of the territory; control of expenses among others.)experience with personnel.
✓ Basic knowledge in Mapinfo.
✓ Advanced handling of Office tools.
✓Positioning of sales strategies in large clients in Panama (Machetazo, Felipe Motta, Rivas, Supermercado el Rey, among others).
Languages
Spanish
First Language
English
Intermediate (B1)
B1
References
References available
Yennire Diaz.
Human Resources Coordinator Brow forman (Diplomatic Rom Panama).
E-mail : yenni_diaz@b-f.com.
phone number: +50763625234.
Jose Luis Abreu.
Production and aging manager Brow Forman. ( Diplomatic Rom Panama)
E-mail : joseluis_abreu@b-f.com.
phone number: +50764593237.
Carlos Barragan.
Planning And Procurement Manager & Product Engineer Brow Forman. ( Diplomatic Rom Panama)
Email: carlos_barragan@b-f.com
phone number: +50762377214. upon request.
Timeline
Líder Proyecto Reciclaje Ron Diplomático
Brow Forman
07.2021 - Current
Auditor Interno BASC
Brow Forman and Basc Centro america
06.2021 - Current
Jefe De Almacén Ron Diplomatico
Brow Forman ( International Bottling services)
03.2017 - Current
Coordinador Almacén Ron Diplomatico
International Bottling Services
03.2015 - 03.2017
Analista Territorial Gestión Operativa III
Cervecería Polar
02.2006 - 11.2014
Coordinador De Ventas
Movilnet- CANTV
01.2005 - 02.2006
Educacion Primaria -
Escuela Primaria Hilario Pisani
Tecnico Medio En Zootecnia -
Escuela Tecnica Agroprcuaria
Ingenieria - Ingeniero Electronico
Ingeniero Electrónico
Post- Grado - Gerencia Empresarial
Fermin Toro
Diplomado - Programa de formación gerencial
IESA
Formación Auditor - Auditor Interno BASC
BASC
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