Summary
Overview
Work History
Education
Skills
Timeline
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DeLoria Kelly

Aurora

Summary

Dedicated Client Services Manager equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.

Overview

11
11
years of professional experience

Work History

Client Services Manager

Bayada Home Health
02.2025 - Current
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
  • Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Fostered a positive work environment by addressing employee/client schedule concerns in a timely manner and with empathy.

Lead Medical Assistant

OptumHealth
04.2024 - 02.2025
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Demonstrated expertise in specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
  • Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.

Medical Assistant Supervisor

Colorado Coalition for the Homeless
07.2020 - 03.2024
  • Inventory and order medical, lab, or office supplies or equipment.
  • Contact medical facilities or departments to schedule patients for tests.
  • Managing staffing schedule, approval of time off request
  • Assisting with hiring
  • Assisting with managing 10-12 medical assistant staff
  • Leading process improvement projects
  • Coordinates the MA staffing schedule.
  • Weekly supervisions with Medical Assistant team
  • Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
  • Collaborated with human resources to recruit, interview, hire, and onboard new medical assistant team members.
  • Streamlined administrative processes to reduce errors and improve overall office efficiency.

Medical Assistant Clinical Lead

Colorado Coalition for the homeless
07.2018 - 07.2020
  • Rooming patients, vitals, EKG, injections, setting up and assisting providers with routine procedures, schedule patients for imaging.
  • Provide back up support for the medical assistant team.
  • Assist in the supervision of work and performance of medical assistants.
  • Assist with other administrative projects and tasks as needed.

Medical Assistant

Colorado Coalition for the homeless
08.2017 - 07.2018
  • Record patients' medical history, vital statistics, or information such as test results in medical records.
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
  • Perform routine laboratory tests and sample analyses.
  • Schedule appointments for patients.

Medical Assistant

Rocky Mountain Movement Disorder Center
06.2016 - 12.2017
  • Botox Prior Authorization, Medical Prior Authorization
  • Med Refills
  • Patient phone calls, Triage phone calls
  • Administration of Cognitive Monitoring.

Medical Assistant

Centura HealthCare
09.2014 - 07.2016
  • Assisting with General surgeries
  • Obtaining prior authorizations for surgeries
  • Obtaining prior authorizations for imaginings
  • Vitals, and rooming patients
  • Scheduling surgeries.

Education

Bachelor - Health Care Management

Community College of Denver
Denver, CO
01-2026

Medical Assistant Certification - undefined

Concorde Career College
03.2010

High School Diploma - undefined

Denver East High
05.2003

Skills

  • HIPAA Compliance
  • Clinical Leadership
  • Scheduling and Appointment Management
  • Vital signs monitoring
  • Staff Oversight
  • Critical thinking abilities
  • Team building and supervision
  • EMR / EHR
  • Medical Office Management
  • Client relationships
  • Client relationship building
  • Client rapport
  • Account management

Timeline

Client Services Manager

Bayada Home Health
02.2025 - Current

Lead Medical Assistant

OptumHealth
04.2024 - 02.2025

Medical Assistant Supervisor

Colorado Coalition for the Homeless
07.2020 - 03.2024

Medical Assistant Clinical Lead

Colorado Coalition for the homeless
07.2018 - 07.2020

Medical Assistant

Colorado Coalition for the homeless
08.2017 - 07.2018

Medical Assistant

Rocky Mountain Movement Disorder Center
06.2016 - 12.2017

Medical Assistant

Centura HealthCare
09.2014 - 07.2016

Medical Assistant Certification - undefined

Concorde Career College

High School Diploma - undefined

Denver East High

Bachelor - Health Care Management

Community College of Denver

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DeLoria Kelly