Delicia Lerma
Parachute
Summary
Assistant Operations Manager at Bank of Colorado with a proven track record in operational efficiency and process improvement. Skilled in staff training and customer engagement, I successfully enhanced branch workflows and fostered a collaborative team environment, ensuring exceptional service delivery and timely task completion.
Operations professional with extensive experience in optimizing processes and improving operational efficiency. Highly organized with strong focus on team collaboration and achieving results. Known for adaptability and reliability, with expertise in resource management and workflow optimization.
Overview
8
8
years of professional experience
Work History
Assistant Operations Manager
Bank of Colorado
08.2021 - Current
- Coordinated daily operations to enhance branch efficiency and customer satisfaction.
- Implemented process improvements, reducing operational delays and streamlining workflows.
- Assisted in training new staff, fostering a collaborative team environment.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Teller/Loan Officer
Big Spring Education Empolyee FCU
09.2020 - 08.2021
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Managed cash drawer operations, maintaining accountability and accuracy in daily reconciliations.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Educated clients on product offerings, enhancing customer engagement and satisfaction levels.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Office Worker/Marketing
All Kids Dental
08.2017 - 03.2020
- Managed daily office operations, ensuring efficient workflow and timely task completion.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Coordinated scheduling for meetings, optimizing team availability and resource utilization.
- Assisted in preparing reports and presentations, improving communication of key information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
Uvalde High School
Uvalde, TX05-2004
Skills
- Operational planning
- Process improvement
- Operations management
- Operational efficiency
- Scheduling and coordination
- Staff training and development
- Customer engagement
- Policy enforcement
- Team building
- Decision-making
- Staff scheduling
Timeline
Assistant Operations Manager
Bank of Colorado
08.2021 - Current
Teller/Loan Officer
Big Spring Education Empolyee FCU
09.2020 - 08.2021
Office Worker/Marketing
All Kids Dental
08.2017 - 03.2020
Uvalde High School
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