Delaney Bjork
Colorado Springs
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Pet Sitter
Self/ Kristin Lee
Colorado Springs
2023.11 - Current
- Provided attentive care for various pets, ensuring their safety and well-being.
- Maintained clean living environments by performing regular cleaning and sanitation tasks.
- Communicated effectively with pet owners, updating them on their pets' status and behavior.
- Cleaned up pet messes and provided fresh food and water to all assigned pets.
- Met with owners to gather pet care information and discuss pet sitting duties.
- Developed long-term relationships with clients and bonded with animals through regular contact.
Customer Support Representative
Call Center Agent, Inbound Customer Support Conversion Calls
Colorado Springs
2021.03 - 2022.06
- Managed inbound calls from new and existing customers, resolving issues to ensure satisfaction.
- Utilized friendly persuasion techniques to overcome objections and retain clients.
- Accurately documented personal, demographic, and payment information.
- Assisted customers with inquiries through phone and email communication.
- Documented customer interactions in the support ticketing system accurately.
- Resolved customer inquiries in a timely manner.
- Engaged in active listening with callers to confirm or clarify information and diffuse anger.
Front Desk Receptionist
Magnuson Hotel
Manitou Springs
2020.10 - 2021.02
- Greeted guests to establish a welcoming atmosphere at hotel entrance.
- Managed check-ins and reservations using hotel management software with precision.
- Provided information on local attractions, enhancing guest experiences.
- Promoted local events to engage guests and encourage participation.
- Assisted guests during check-in and check-out processes for efficiency.
- Answered phone inquiries, delivering timely information about services and attractions.
- Maintained organized front desk area to promote optimal guest interactions.
Cashier/Customer Service Representative
Cheyenne Mountain Zoo
Colorado Springs
2017.11 - 2018.02
- Processed transactions, handled cash, credit, and check payments.
- Provided product information, managed inventory, and maintained a clean environment.
- Delivered excellent customer service to enhance visitor experience.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Engaged visitors with information about the zoo's exhibits and activities while checking out.
Sales Associate/Cashier
Petco
Colorado Springs
2016.06 - 2016.12
- Educated customers about products and promotions to drive sales.
- Managed cash register, processed transactions, and handled returns.
- Assisted customers in locating items, enrolling in loyalty programs, and completing purchases.
- Ensured store cleanliness and organized product displays.
Education
GED -
William J. Palmer High School
Colorado Springs, COSkills
- Customer service excellence
- Relationship management
- Effective problem resolution
- Sales expertise
- Product and service knowledge
- Complaint handling
- Empathy and communication skills
- Pet care expertise
- Sanitation practices
- Problem solving
- Time management
- Attention to detail
- Active listening
- Conflict resolution
- Adaptability and reliability
References
References available upon request.
Timeline
Pet Sitter
Self/ Kristin Lee
2023.11 - Current
Customer Support Representative
Call Center Agent, Inbound Customer Support Conversion Calls
2021.03 - 2022.06
Front Desk Receptionist
Magnuson Hotel
2020.10 - 2021.02
Cashier/Customer Service Representative
Cheyenne Mountain Zoo
2017.11 - 2018.02
Sales Associate/Cashier
Petco
2016.06 - 2016.12
GED -
William J. Palmer High School