Delaney Bjork
Colorado Springs
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Pet Sitter
Self/ Kristin Lee
Colorado Springs
11.2023 - Current
- Provided attentive care for various pets, ensuring their safety and well-being.
- Maintained clean living environments by performing regular cleaning and sanitation tasks.
- Communicated effectively with pet owners, updating them on their pets' status and behavior.
- Cleaned up pet messes and provided fresh food and water to all assigned pets.
- Met with owners to gather pet care information and discuss pet sitting duties.
- Developed long-term relationships with clients and bonded with animals through regular contact.
Customer Support Representative
Call Center Agent, Inbound Customer Support Conversion Calls
Colorado Springs
03.2021 - 06.2022
- Managed inbound calls from new and existing customers, resolving issues to ensure satisfaction.
- Utilized friendly persuasion techniques to overcome objections and retain clients.
- Accurately documented personal, demographic, and payment information.
- Assisted customers with inquiries through phone and email communication.
- Documented customer interactions in the support ticketing system accurately.
- Resolved customer inquiries in a timely manner.
- Engaged in active listening with callers to confirm or clarify information and diffuse anger.
Front Desk Receptionist
Magnuson Hotel
Manitou Springs
10.2020 - 02.2021
- Greeted guests to establish a welcoming atmosphere at hotel entrance.
- Managed check-ins and reservations using hotel management software with precision.
- Provided information on local attractions, enhancing guest experiences.
- Promoted local events to engage guests and encourage participation.
- Assisted guests during check-in and check-out processes for efficiency.
- Answered phone inquiries, delivering timely information about services and attractions.
- Maintained organized front desk area to promote optimal guest interactions.
Cashier/Customer Service Representative
Cheyenne Mountain Zoo
Colorado Springs
11.2017 - 02.2018
- Processed transactions, handled cash, credit, and check payments.
- Provided product information, managed inventory, and maintained a clean environment.
- Delivered excellent customer service to enhance visitor experience.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Engaged visitors with information about the zoo's exhibits and activities while checking out.
Sales Associate/Cashier
Petco
Colorado Springs
06.2016 - 12.2016
- Educated customers about products and promotions to drive sales.
- Managed cash register, processed transactions, and handled returns.
- Assisted customers in locating items, enrolling in loyalty programs, and completing purchases.
- Ensured store cleanliness and organized product displays.
Education
GED -
William J. Palmer High School
Colorado Springs, COSkills
- Customer service excellence
- Relationship management
- Effective problem resolution
- Sales expertise
- Product and service knowledge
- Complaint handling
- Empathy and communication skills
- Pet care expertise
- Sanitation practices
- Problem solving
- Time management
- Attention to detail
- Active listening
- Conflict resolution
- Adaptability and reliability
References
References available upon request.
Timeline
Pet Sitter
Self/ Kristin Lee
11.2023 - Current
Customer Support Representative
Call Center Agent, Inbound Customer Support Conversion Calls
03.2021 - 06.2022
Front Desk Receptionist
Magnuson Hotel
10.2020 - 02.2021
Cashier/Customer Service Representative
Cheyenne Mountain Zoo
11.2017 - 02.2018
Sales Associate/Cashier
Petco
06.2016 - 12.2016
GED -
William J. Palmer High School
Similar Profiles
Lola OxtalLola Oxtal
Babysitter at Kristin KleinBabysitter at Kristin Klein
Sanaa JefferySanaa Jeffery
Family Caregiver at Kristin DozierFamily Caregiver at Kristin Dozier
Madysen PeutetMadysen Peutet
Private Nanny at Kristin AssadPrivate Nanny at Kristin Assad
Grecia De LeonGrecia De Leon
Hospice Caregiver at Talem Home HealthcareHospice Caregiver at Talem Home Healthcare
Anthony TyshkevichAnthony Tyshkevich
Restaurant Waiter at Fazoli's RestaurantRestaurant Waiter at Fazoli's Restaurant