De'Janay Smith
Denver
Summary
Dedicated and results-driven professional with a strong background in client engagement, case management, and behavioral support. Proven strengths in leadership, problem-solving, and strategic planning, with a detail-oriented approach to service delivery. Skilled in advocacy, communication, and relationship-building across diverse populations. Recognized for a strong work ethic, creative thinking, and collaborative spirit. Committed to contributing meaningfully to organizational goals and improving client outcomes through compassionate, client-centered care.
Overview
4
4
years of professional experience
Work History
Client Engagement Specialist
Mile High Behavioral Healthcare
11.2024 - Current
- Conducted outreach and served as the first point of contact for individuals accessing mental health services.
- Built strong, culturally responsive relationships with clients to reduce barriers to care and support service navigation.
- Facilitated intakes, scheduling, and follow-ups while collaborating with clinical teams to ensure continuity of care.
- Educated clients on available services, rights, and resources; advocated for their needs across systems.
- Maintained accurate documentation of client interactions and contributed to program evaluation efforts.
- Engaged in community outreach, built partnerships with local organizations, and supported public engagement events.
Mental Health Counselor
Third Way Center - York House
09.2023 - 10.2024
- Provided direct support and crisis intervention to adolescents in a residential setting, ensuring a safe and therapeutic environment through trauma-informed milieu management.
- Facilitated daily routines and therapeutic interactions using strengths-based approaches aligned with individualized treatment plans.
- Collaborated with multidisciplinary teams and participated in regular supervision to support consistent, high-quality care.
- Maintained accurate documentation of client progress, treatment goals, and behavioral observations.
- Supported intakes, medication tracking, and household responsibilities while modeling life skills and promoting client independence.
- Ensured ethical standards, confidentiality, and professional competence through ongoing training and adherence to clinical best practices.
Mentor/Intern
Campus Connections
08.2021 - 05.2023
- Mentored at-risk youth (ages 10–18), providing emotional support, academic guidance, and access to mental health resources.
- Facilitated pro-social activities and encouraged educational persistence through structured engagement on a college campus.
- Provided crisis intervention and behavioral support during program participation.
- Collaborated with faculty, staff, and interns in weekly planning meetings to strengthen program delivery.
- Supported mentor recruitment, registration, and assisted with program development, including research, curriculum design, and community outreach initiatives.
Education
Bachelor of Science - Prevention and Intervention Sciences
Colorado State University
Fort Collins05.2022
Skills
- Comprehension of Lifespan human development
- Trauma-informed care
- Cultural and social awareness
- Family systems and relational dynamics
- Rapport-building with diverse populations
- Motivational interviewing techniques
- Strengths-based and client-centered support
- Crisis de-escalation and emotional regulation support
- Building trust and maintaining engagement over time
- Intake and eligibility screening
- Service navigation and referral coordination
- Documentation and progress tracking
- Multidisciplinary team collaboration
- Scheduling and appointment coordination
- Clear, compassionate verbal and written communication
- Daily progress note writing and case documentation
- Use of Electronic Health Records (EHR) systems
- Confidentiality and ethical decision-making
- Community outreach and resource development
- Dependability and accountability in high-stress environments
- Adaptability when supporting clients with complex needs
- Active participation in team meetings and supervision
- Advocacy for client needs within mental health and social service systems
Personal Information
Title: Mental Health Counselor
Timeline
Client Engagement Specialist
Mile High Behavioral Healthcare
11.2024 - Current
Mental Health Counselor
Third Way Center - York House
09.2023 - 10.2024
Mentor/Intern
Campus Connections
08.2021 - 05.2023
Bachelor of Science - Prevention and Intervention Sciences
Colorado State University
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