Deja Avalos-Trujillo
Thornton
Summary
Experienced professional with a solid background in customer service and administrative support. Known for strong attention to detail and time management, consistently fostering positive client relationships and optimizing clinic productivity.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Altitude Physical Therapy & Sports Medicine
Broomfield, CO
10.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled sensitive customer information with confidentiality, adhering to HIPAA
- Managed appointment scheduling using electronic health record systems.
- Performed administrative tasks such as filing, data entry, and document preparation, supporting overall clinic productivity.
- Verified patients' insurance information to ensure coverage & eligibility for physical therapy services
- Collect copays, processed transactions and updated relevant records
- Organized, maintained & updated patient information & documents in computer database
- Tended to the overall needs & cleanliness of the clinic
- Collaborated with healthcare professionals & coworkers to enhance patient experience
- Communicated with potential & current patients via phone call, text & email
Small Business Owner/ Nail Technician
DejaVu Beauty LLC
Northglenn, CO
03.2022 - Current
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
- Created positive guest experiences with professional services & quality nail enhancements
- Provided excellent customer service to maintain a positive salon atmosphere.
- Conducted thorough consultations to fully understand and address clients desires, questions & concerns.
- Managed daily operations of my small business including: sales, supplies, scheduling, marketing & customer service.
Front Desk Receptionist
Tailored Glo
Northglenn, CO
11.2019 - 07.2025
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on salon procedures and customer interaction best practices.
- Coordinated communication between beauty professionals & clients to ensure clarity on services and expectations.
- Developed relationships with clients to foster loyalty and repeat business opportunities.
- Maintained an organized and clean salon to create a professional & welcoming environment for visitors and employees.
- Managed appointment scheduling using salon management software to optimize staff and service availability.
- Introduced new beauty products to consumers by informing clients about use and benefits.
Sales Associate
Forever 21
Westminster, CO
08.2019 - 11.2019
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained visual merchandising standards to ensure an appealing store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Cosmetology Certification & License -
Emily Griffith Technical College
Denver, CO03.2021
High School Diploma -
The Pinnacle Charter High School
Federal Heights, CO05.2019
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Telephone etiquette
- Scheduling
- Clerical skills
Timeline
Front Desk Receptionist
Altitude Physical Therapy & Sports Medicine
10.2025 - Current
Small Business Owner/ Nail Technician
DejaVu Beauty LLC
03.2022 - Current
Front Desk Receptionist
Tailored Glo
11.2019 - 07.2025
Sales Associate
Forever 21
08.2019 - 11.2019
Cosmetology Certification & License -
Emily Griffith Technical College
High School Diploma -
The Pinnacle Charter High School