Deivyd Jhoan Manrique Perez

● Provided comprehensive support to drivers renting vehicles for use on platforms such as Uber, ensuring smooth and reliable operational performance.
● Managed inquiries related to rental payments, balance reviews, payment agreements, and account statements with accuracy and clarity.
● Utilized HubSpot CRM to create, manage, and track tickets, ensuring timely follow-up and visibility across support workflows.
● Coordinated essential services, including vehicle maintenance, vehicle swaps, roadside assistance, and accident reporting, prioritizing safety and operational continuity.
● Assisted drivers in locating service centers and scheduling maintenance appointments to minimize downtime and optimize user experience.
● Resolved complex issues using multiple digital platforms while adhering to company policies and service expectations.

• Delivered specialized technical support for mobile and technological devices, ensuring efficient issue resolution.
  ● Utilized advanced diagnostic systems to identify and solve technical problems.
  ● Addressed customer needs with accuracy, confidentiality, and customer-first mindset.
  ● Identified opportunities for cross-selling and upselling additional products and services.
  ● Negotiated sales, handled complaints, and managed objections to maximize satisfaction and retention.

• Managed financial information for U.S. retail clients while ensuring compliance and data accuracy.
  ● Interacted daily with customers in English and Spanish to ensure effective communication.
  ● Handled complex financial inquiries with strong understanding of financial processes and regulations.
  ● Navigated multiple financial platforms and applications to enhance efficiency and service delivery.