Deisy Ramos
Edwards
Summary
Motivated and adaptable professional with experience working in a variety of companies and environments, which has helped me develop strong communication, teamwork, and problem solving skills. I enjoy learning new things and taking on new challenges that allow me to grow both personally and professionally. Currently working as a Medical Assistant, I truly enjoy helping others and being part of patient care, while continuing to expand my knowledge and skills. I am eager to gain new experiences, continue learning, and grow in my career opportunities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Tech/Medical Assistant
Colorado Mountain Medical
Avon
08.2023 - Current
- Organized patient charts to ensure efficient access to information during clinic sessions.
- Administered injections, medications, and treatments according to physician orders.
- Provided assistance to medical staff in performing minor surgical procedures.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted with pre-operative patient preparation and provided instructions on post-operative care plans to enhance patient understanding.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Relayed patient messages to physicians regarding concerns, updates, or refill requests to support timely treatment decisions.
Receptionist
Colorado Mountain Medical
Avon
01.2023 - 08.2023
- Greeted and checked in patients, updating patient information in computer system to maintain accurate records.
- Answered phones promptly, directing calls appropriately to support office operations.
- Scheduled patient appointments, ensuring accurate appointment times with providers to enhance scheduling efficiency.
- Verified insurance coverage for appointments and collected co-payments.
- Performed data entry tasks related to billing and collections procedures.
- Maintained confidentiality of patient information according to HIPAA regulations.
Hostess
Russell's
Vail
07.2022 - 10.2022
- Greeted incoming guests to escort to assigned dining area and present menus.
- Engaged with customers daily, assisting with their needs and fostering a welcoming environment.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Answered phones promptly to record and confirm reservations.
- Answered telephone to provide dining information and take reservations.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Checked dining and serving areas to ensure cleanliness and readiness for guests.
- Cultivated positive relationships with front-of-house and kitchen staff to enhance teamwork.
Preschool Teacher's Assistant
Family Learning And Childcare Center
Edwards
01.2022 - 08.2022
- Assisted with or led story time by reading books to children.
- Supported lead teacher with daily classroom activities.
- Assisted with implementation of approved lesson plans and daily classroom schedule.
- Monitored students to observe behavior, enforce rules and maintain safety.
- Maintained safe, clean and constantly supervised play environment.
- Arranged classroom furniture and learning materials to create organized and engaging learning environment.
- Created and assembled classroom displays and decorations to enhance visual learning and stimulate student interest.
- Maintained daily records of activities, behaviors, meals, and naps to ensure effective communication with parents and support student development.
- Developed strong relationships with students, fostering a positive and nurturing classroom environment.
Barista
Starbucks
Edwards
10.2021 - 02.2022
- Greeted customers, took beverage orders, and recommended drinks based on individual taste preferences to enhance customer satisfaction.
- Crafted complex, hand-made beverages tailored to customer preferences, ensuring high quality and personalized service.
- Prepared and served hot or cold beverages.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Utilized POS system to receive and process customer payments.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Described menu items to customers and suggested products based on stated preferences.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Built strong relationships with co-workers and welcomed new hires, contributing to a collaborative and supportive team environment.
Receptionist
Ups Store
Edwards
07.2021 - 09.2021
- Welcomed patrons to front desk and engaged in friendly conversation while conducting check-in process.
- Welcomed customers, addressed inquiries, and guided them to appropriate locations to enhance their experience.
- Cultivated strong relationships with customers through daily interactions and clear communication.
- Provided administrative support to team members by managing document organization, scheduling, and communications.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Notified supervisor about suspicious individuals observed on-site.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Hostess
Los Amigos
Vail
09.2019 - 07.2021
- Greeted incoming guests to escort to assigned dining area and present menus.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Interacted with customers to create a welcoming atmosphere, enhancing overall dining experience.
- Addressed customer complaints effectively, escalating major issues to manager to ensure timely resolution.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered phones promptly to record and confirm reservations.
- Communicated with servers about new tables and customer comments.
- Trained new hires for hostess role, ensuring smooth onboarding and understanding of processes.
Education
Medical Assistant -
National Healthcareer Association
09-2024
High School Diploma -
Battle Mountain High School
Edwards, CO12-2022
Skills
- Customer service
- Call handling under pressure
- Active listening
- Problem solving
- Multitasking
- Computer proficiency
- Activity planning
- Quick learner
- Positive attitude
- Open minded
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Medical Assistant - NHA (National Healthcareer Association)
Timeline
Patient Care Tech/Medical Assistant
Colorado Mountain Medical
08.2023 - Current
Receptionist
Colorado Mountain Medical
01.2023 - 08.2023
Hostess
Russell's
07.2022 - 10.2022
Preschool Teacher's Assistant
Family Learning And Childcare Center
01.2022 - 08.2022
Barista
Starbucks
10.2021 - 02.2022
Receptionist
Ups Store
07.2021 - 09.2021
Hostess
Los Amigos
09.2019 - 07.2021
Medical Assistant -
National Healthcareer Association
High School Diploma -
Battle Mountain High School