Deisha Gonzales
Colorado Springs
Summary
I'm a stronger worker who values relationships between employees and customers. I go above and beyond to get things done and make sure that everyone around is happy, comfortable and learning. I take risk, open to feedback, love learning, fast learner, and work efficiently. Im open to learning all types of work and willing and looking for change to enhance my career and knowledge. Im determined, work hard, and reliable.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Supervisor
Golden Flame Hot Wings
09.2023 - 06.2025
- Trained new staff members on operational procedures and customer service standards, enhancing team performance.
- Monitored inventory levels and placed orders to ensure adequate stock for daily operations.
- Developed and implemented training materials to improve staff skills and knowledge.
- Implemented customer feedback mechanisms to gather insights for service enhancements.
- Resolved customer complaints effectively, promoting a positive dining experience.
- Maintained cleanliness and organization of the service area to meet health and safety standards.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- I managed front of house meaning I was in charge of taking orders, bringing orders out, cleaning lobby,bathrooms,bar and stocking. I handled bar duties as well making customers drinks. I handled money at the end of the shift making sure we were on proper -/+ l.
Crew Trainer
Wendys Fast Food
04.2021 - 08.2023
- Facilitated onboarding sessions for new crew members to ensure smooth integration into team operations.
- Developed training materials to enhance crew members' understanding of food safety protocols.
- Mentored crew members on effective customer interaction techniques to improve satisfaction.
- Delivered constructive feedback to crew members to enhance performance and customer experience.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Cashier
Corner Store Valero
01.2018 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Cook
Little Caesars Pizza
11.2017 - 2018
- Coordinated with front-of-house staff to ensure timely and accurate order delivery to customers.
- Followed strict sanitation guidelines to maintain a clean and safe workspace for food preparation.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared various pizza styles in accordance with standardized recipes to ensure consistent taste and quality.
Certified Ride Operator
Elitch Gardens
2017 - 2017
- Operated amusement rides efficiently, ensuring smooth experiences for all park guests.
- Performed routine inspections on ride equipment, identifying maintenance needs proactively.
- Trained new team members on safety protocols and operational procedures.
- Monitored ride operations to maintain compliance with safety regulations.
- Conducted safety drills to prepare for emergency situations, ensuring team readiness.
- Ensured guest safety by diligently checking ride restraints and monitoring ride operations.
Education
High School Diploma -
Eaglecrest
Centennial, COSkills
- Training and mentoring
- Customer service
- Attention to detail
- Complex Problem-solving
- Public speaking
- Teamwork and collaboration
- Time management
- Reliability
- Team leadership
Certification
Customer Service Academy
NWRC (national work readiness council)
SoftSkills
OSHA
Timeline
Supervisor
Golden Flame Hot Wings
09.2023 - 06.2025
Crew Trainer
Wendys Fast Food
04.2021 - 08.2023
Cashier
Corner Store Valero
01.2018 - 11.2018
Cook
Little Caesars Pizza
11.2017 - 2018
Certified Ride Operator
Elitch Gardens
2017 - 2017
High School Diploma -
Eaglecrest