Debbie Nelson

• Enter, tracked and documented new units using Asset Works. Reviewed documentation in advance of delivery and worked with Vendors to ensure that documentation was timely and accurate. Accepted delivery of new units, verifying that all specs were as defined by the Purchase Order. Worked with end user Agencies to verify accurate contacts and cost centers.
• Registration of assets for Fleet as well as several other agencies, including Fire and Police though Workday, both assets processed within Workday as well as manually registering assets as required. Conducted annual inventory of Fleet assets, ensuring accurate record-keeping and compliance with Fiscal Accountability Rule 4.2.
• Cultivated strong relationships with Vendors and other City agencies and department through transparency and respectful communication. Worked with Vendors to improve their understanding of Fleet processes, leading to smoother and more efficient future interactions.
• Revised new unit tracking report establish visibility into the new unit pipeline and timeliness of turnaround to the end user. Created a report for business assets to organize Fleet's tools into Fleet-specific identifiable categories for more a more efficient inventory process. Created a report from Asset Works for DOTI accounting to close monthly WIP units.
• Title and registration of new City units as well as processing the monthly registrations of existing units. Processing of annual inspections and emissions records. Monthly reporting on units which were past due on registration renewal due to expired emissions.

• Fleet management - 104 vehicles; claims, repair, retirement. Created a fleet management dashboard to improve visibility of vehicle status, supervisory location and history of use
• Answer incoming calls, using Microsoft Teams call queues
• Handled escalated issues between Contractors and Managers
• Coordinated after-hours on-call
• Monitored Technician productivity through locate ticketing software as well as vehicle GPS monitoring

Responsible for overseeing ADT's Dealer Program Compliance with regard to Contract, Telemarketing and Email Marketing Compliance.

• Initial ADT Dealer setup into database, branch setup, general database management, using Salesforce
• Quarterly and annual compliance for ADT Dealer adherence to Email and Telemarketing practices
• Cancellation and post-cancellation collection of debts owed
• Complaint tendering, follow-up and closure
• Worked interdepartmentally to create improvements to the overall transparency of the Dealer Program

• Paid time off tracking, coordination and approval
• Reporting metric data sets for Dealer Support and New Accounts as well as other reporting for Dealer Operations as requested, or observed as necessary
• Coordination of call center schedules
• Process review, change recommendation and implementation
• Payroll coordination, attendance tracking and reporting
• Call monitoring system (NICE) administration, training, creation and implementation of agent surveys to increase agent accuracy and oversight
• General assistance as required to team members and management with technical issues, HR policy questions and any other miscellaneous issues

• Equipment asset management for the State of Colorado
• Supply purchasing and supply chain management
• Fleet management - 200 vehicles; claims, repair, retirement
• Implementation of corporate directives to supervisory group of 12, for dissemination throughout the state
• Communication, follow-up and wrap-up
• General office management

• Accounts payable, receiving new inventory against point of sales systems and converting in to payables within QuickBooks
• Journal entries for daily sales and inventory adjustment
• End of day reconciliation of cashier drawers and daily sales and inventory adjustments
• Cash and check deposits
• Change orders
• New hire onboarding and employee records management
• Bi-weekly payroll for a staff of 65

• General office management
• New hire on-boarding, drug and background screening, benefits management, termination processing
• Payroll for employees and contractors using third party payroll processing and bank ACH software
• Preparation of monthly, quarterly and annual financials for main business entity as well as owning partner entities
• Monthly reconciliations of bank accounts and credit cards
• Accounts payable and receivable
• Event planning and travel arrangements
• Liability and worker’s compensation insurance management
• Project set-up, budget management and invoicing, using 3rd party time and expense software, SpringAhead as well as QuickBooks

• Preparation of monthly, quarterly and annual financials.
• Monthly reconciliations of bank accounts, credit cards and physical inventory.
• Computed, recorded and proofread data, records and reports using QuickBooks Enterprise Solution, Contractor Edition.
• Prepared and filed quarterly sales and use, excise and occupational taxes.
• Managed fleet registration.
• Created solutions in the area of inventory, sales reporting and distribution and product upgrades that led to system improvements and streamlined processes.
• New hire reporting, maintenance of employee files, employment database.
• Multi state wage garnishment processing.
• Weekly payroll processing and certified payroll processing.

• Credit Union of the Rockies Oversight of the lending and collections functions as well as lending staff
• Human resources with regard to hiring, daily management, performance reviews and terminations
• Data collection and reporting for department(s) specific information to executive management and the board of directors
• Inventory management and disposition of repossessed collateral
• Oversight of collections, review and strategic planning to reduce overall number of delinquent accounts
• Training of all Credit Union staff with regard to regulatory compliance
• Monitoring and implementation of changing regulations
• Preparation for state regulatory audits and providing accountability to state regulators on behalf of the Credit Union during regulatory reviews

• Responsible for preparation and packaging of loans to be reviewed by underwriting
• Position required knowledge of all underwriting and appraisal guidelines, program matrices and compliance laws
• Maintained borrower relationships through loan application to loan closing
• Coordinated with title and appraisal companies
• Preparations of loans for closing and funding
• Accounts Payable and Receivable

• Data entry, accounts payable and receivable
• Coordinated estimates with customers and sales staff
• Bid and contract preparation
• Monitored company’s compliance with Colorado, Utah and Wyoming Department of Transportation regulations
• Prepared invoices and account statements