Deanna Goorman
Fort Collins
Summary
Determined Department Supervisor with 3 years of experience in managing team of 5-14 employees in retail environment. Strong leadership, communication and organizational skills. Deep knowledge of inventory control, merchandising and customer service.
Overview
9
9
years of professional experience
Work History
Department Supervisor
Lowe's
06.2023 - 11.2024
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 5-14 employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Handled cash register, returns, and refunds.
- Oversaw daily operational performance of Garden Center team.
Overnight Supervisor
Lowe's
04.2016 - 06.2023
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
- Supervised personnel working overnight in the whole area to support safe operation and maximize productivity efficiencies.
- Promoted a safe work environment by enforcing compliance with company policies and safety regulations.
- Ensured product availability by overseeing accurate inventory counts and timely restocking efforts.
- Collaborated with management team to develop strategies for continuous improvement in store operations.
- Evaluated employee progress towards individual goals as well as overall team performance metrics, using data-driven insights to inform decision-making processes related to staffing assignments or performance management initiatives.
Head Cashier
Lowe's
03.2019 - 01.2020
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
FSA- Facility Service Associate
Lowe's
01.2017 - 07.2019
- Managed inventory of supplies and materials, ensuring availability when needed for maintenance tasks.
- Ensured compliance with local regulations by conducting routine inspections of fire safety equipment and other mandatory systems.
- Contributed positively to employee morale by consistently maintaining a clean, organized, and pleasant work environment.
- Utilized problem-solving skills to troubleshoot complex issues related to facilities operation, resolving them quickly and effectively.
- Served as point-of-contact for any facilities-related inquiries from both internal employees and external vendors/contractors.
- Reduced energy consumption by implementing energy-efficient practices throughout the facility.
- Conducted preventive maintenance on all equipment, minimizing downtime due to unexpected breakdowns.
- Maintained cleanliness and organization within the facility, contributing to a positive work environment for staff members.
Education
GED -
Sheridan High School
Sheridan, CO.05-2003
Skills
- Customer service
- Problem resolution
- Workplace safety
- Problem-solving
- Time management
- Staff supervision
- Inventory management
- Policy enforcement
- Sales strategies
- Sales growth
- Stock management
- Leadership
Accomplishments
- Supervised team of up to 14 staff members.
- Achieved sales plan by completing shrink action plan with accuracy and efficiency.
Timeline
Department Supervisor
Lowe's
06.2023 - 11.2024
Head Cashier
Lowe's
03.2019 - 01.2020
FSA- Facility Service Associate
Lowe's
01.2017 - 07.2019
Overnight Supervisor
Lowe's
04.2016 - 06.2023
GED -
Sheridan High School
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