Deanna Gonzales
Castle Rock
Summary
Accomplished Revenue Cycle Manager with over 10 years of experience enhancing revenue cycle operations in healthcare. Expertise in medical billing, coding compliance, and payer relations drives improvements in cash flow, reduces accounts receivable days, and decreases claim denials. Proven leadership in developing high-performing teams and implementing system enhancements to achieve operational efficiency across diverse healthcare settings.
Overview
18
18
years of professional experience
Work History
Revenue Cycle Manager
Homecare and Hospice
Glenwood Springs
02.2018 - 10.2025
- Managed the daily operations of the billing office, overseeing a team of 1-5 employees
- Oversaw insurance claim processing, ensuring timely submission and optimizing reimbursement rates for services rendered
- Developed and implemented standardized billing procedures to ensure consistency and compliance with industry regulations
- Reduced accounts receivable aging by 15 days through proactive follow-up on outstanding invoices
- Collaborated with cross-functional teams to resolve complex billing issues and discrepancies
- Identified areas for process improvement within the billing department, implementing changes that resulted in a 95% reduction in errors
- Conducted regular audits of patient accounts to identify potential coding or documentation errors, minimizing claim rejections
- Developed performance metrics and evaluated direct reports to enhance team accountability and performance
Managed Care Coordinator
Valley View Hospital
Glenwood Springs
12.2013 - 01.2018
- Coordinated provider enrollment process to ensure seamless integration.
- Submit required credentials and forms
- Manage enrollment systems
- Executed ongoing follow-up to monitor progress and resolve issues.
- Reviewed claims for accuracy and compliance with established guidelines.
Vault Teller Supervisor
UMB Bank
Denver
11.2007 - 09.2013
- Processed large commercial deposits and change orders to meet client needs
- Coordinated daily cash reconciliation to maintain accuracy in a high-volume location
- Supervised teller staff to enhance operational efficiency
Education
Some College (No Degree) - Criminal Justice
Colorado Technical University
Colorado Springs, COSkills
Revenue Cycle Manager
- Reduced Days in Accounts Receivable (AR) by 15–25% through process improvements and proactive follow-up strategies
- Improved clean claim rate to 95–98% by strengthening front-end billing accuracy and staff training
- Decreased denial rates by 20–30% by implementing denial tracking and root cause analysis (RCA) workflows
- Increased monthly collections by 10–20% through optimized billing processes and payer follow-ups
- Accelerated claim turnaround time by 25% by streamlining workflows and improving EHR utilization
- Managed and mentored a team of 1-5 billing specialists, improving productivity and accuracy
- Developed and implemented training programs that increased team efficiency by 15%
- Conducted performance evaluations and coaching, reducing staff errors and improving KPIs
- Led cross-functional collaboration between billing, coding, and clinical teams to improve revenue outcomes
- Implemented process improvements that reduced billing errors by 20%
- Ensured 100% compliance with HIPAA and CMS billing regulations during audits
- Standardized workflows across departments, improving operational efficiency and consistency
- Led internal audits to identify revenue leakage and recover lost revenue
- Managed relationships with Medicare, Medicaid, and commercial payers to resolve complex claims
- Successfully appealed denied claims, recovering at risk revenue
- Oversaw contract compliance and reimbursement accuracy across multiple payer agreements
- Improved reimbursement rates by identifying underpayments and correcting billing discrepancies
- Led EHR/EMR system optimization (Kinnser/Wellsky, NDOC, Meditech, Athenahealth) to improve billing accuracy
- Managed data migration projects with minimal disruption to revenue cycle operations
- Utilized advanced Excel reporting to track KPIs and support strategic decision-making
Languages
English
Personal Information
Title: Revenue Cycle Manager
Work Authorization
Authorized to work in the US for any employer
Websites
Timeline
Revenue Cycle Manager
Homecare and Hospice
02.2018 - 10.2025
Managed Care Coordinator
Valley View Hospital
12.2013 - 01.2018
Vault Teller Supervisor
UMB Bank
11.2007 - 09.2013
Some College (No Degree) - Criminal Justice
Colorado Technical University