DAYMER DE JESUS FRIAS DE AVILA
Costumer Service
Santa Marta
Summary
Dynamic Call Center Agent with proven expertise in customer communications and computer skills honed at Sutherland. Excelled in building rapport, achieving high customer satisfaction, and resolving complaints, significantly enhancing customer retention. Recognized for goal-oriented approach and assertiveness, consistently earning positive feedback for outstanding service.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Call Center Agent, Inbound Sales
Sutherland
02.2024 - 09.2024
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Increased customer satisfaction by efficiently handling inbound calls and addressing customer inquiries.
- Recognized for consistently receiving positive feedback from customers and supervisors, contributing to a strong team reputation for excellent customer service.
- Resolved customer complaints, resulting in higher customer retention rates.
Education
High School Diploma -
Luis Antonio Robles
Riohacha, Colombia 05.2001 -
Skills
Computer skills
Goal oriented
Typing speed
Building rapport
Customer communications
Assertiveness
Timeline
Call Center Agent, Inbound Sales
Sutherland
02.2024 - 09.2024
High School Diploma -
Luis Antonio Robles
05.2001 -
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