Dayany Herrera
Cali
Summary
Professional educator with deep commitment to fostering academic excellence and intellectual growth. Known for collaborative spirit and adaptability, ensuring seamless team dynamics and consistent results in ever-evolving educational environment. Proficient in language learning environment and student mentorship.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Team Leader
TaskUs
Cali
05.2025 - 09.2026
- Supervised daily operations to uphold quality standards and enhance operational efficiency.
- Implemented process improvements to streamline workflow and decrease turnaround times.
- Implemented process improvements that enhanced workflow and reduced turnaround times.
- Trained and mentored team members, fostering a collaborative work environment.
- Conducted performance evaluations, delivering constructive feedback to support team development.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Conducted performance evaluations that provided constructive feedback, supporting team growth.
- Developed training materials and facilitated sessions to onboard new employees efficiently.
Subject Matter Expert
TaskUs
Cali
02.2023 - 05.2025
- Analyzed complex issues to deliver expert guidance on best practices and operational improvements.
- Collaborated with cross-functional teams to identify process improvements, resulting in enhanced project outcomes.
- Collaborated with cross-functional teams to pinpoint process improvements, leading to enhanced project outcomes.
- Conducted knowledge-sharing sessions to clarify key concepts, fostering improved interdepartmental collaboration.
- Conducted knowledge-sharing sessions to clarify key concepts, improving interdepartmental collaboration.
- Provided ongoing support and expertise during product launches, ensuring alignment with organizational goals.
- Guided junior team members, enhancing professional development and strengthening team capabilities.
Sale Agent
BPO GLOBAL SERVICES S.A.S.
Manizales, Colombia (Remote)
08.2022 - 02.2023
- Cultivated relationships with clients to enhance customer satisfaction and loyalty.
- Analyzed market trends to identify new sales opportunities and inform strategy.
- Developed tailored sales presentations to address client needs and drive engagement.
- Managed customer inquiries, providing timely solutions and fostering positive interactions.
Private English Tutor
Private Students
Cali, Colombia
12.2022 - 02.2023
- Facilitated engaging language sessions that significantly boosted students' speaking and writing proficiency.
- Facilitated engaging language sessions that enhanced students' speaking and writing proficiency, fostering greater confidence in communication.
- Assessed student progress through regular evaluations, offering tailored feedback that guided individual learning improvements.
- Implemented diverse instructional strategies that accommodated various learning styles, promoting inclusivity and maximizing student comprehension.
University Internship
Universidad Católica Luis Amigó
Manizales, Caldas, Colombia
07.2022 - 11.2022
- Developed educational materials to align with learning objectives for students and faculty.
- Coordinated events and workshops to enhance student engagement and enrich learning experiences.
- Guided students through test preparation strategies to boost performance on standardized exams.
- Developed educational materials that supported learning objectives for students and faculty.
Private French Tutor
Private Students
Manizales, Colombia
06.2019 - 11.2019
- Facilitated conversational practice that enhanced fluency and comprehension skills in students.
- Facilitated conversational practice that improved fluency and comprehension skills.
- Implemented assessment tools to track student progress and identify areas for improvement.
- Provided constructive feedback on assignments to foster a growth mindset in students.
Education
Master of Arts - Modern Languages
Universidad Icesi
Cali, Colombia08-2026
Associate of Arts - Specialization in University Teaching
Universidad ICESI
Cali08-2026
Bachelor of Arts - Modern Languages
Universidad De Caldas
Manizales, Colombia12-2023
Skills
- Process improvement
- Team development
- Classroom management
- Faculty mentoring
- Problem-solving
- Analytical thinking
- Teamwork and collaboration
- Training development
- Operational management
Languages
Francés (Elementary) Professional Working
Full Professional
Inglés (Full Professional) Full Professional
Full Professional
Websites, Portfolios, Profiles
www.linkedin.com/in/dayanyherrera-a30b30196
Timeline
Team Leader
TaskUs
05.2025 - 09.2026
Subject Matter Expert
TaskUs
02.2023 - 05.2025
Private English Tutor
Private Students
12.2022 - 02.2023
Sale Agent
BPO GLOBAL SERVICES S.A.S.
08.2022 - 02.2023
University Internship
Universidad Católica Luis Amigó
07.2022 - 11.2022
Private French Tutor
Private Students
06.2019 - 11.2019
Bachelor of Arts - Modern Languages
Universidad De Caldas
Associate of Arts - Specialization in University Teaching
Universidad ICESI
Master of Arts - Modern Languages
Universidad Icesi