Dayanna Muñoz Acosta
Bogotá
Summary
Multi-tasking Team Leader well-known for executing & implementing successfully new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and core values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
6
6
years of professional experience
Work History
Team Leader
Beckett Simonon
09.2022 - Current
- Implement, guide, and lead a team focused on the withholding of customers who want to cancel their business with the company, obtaining a positive result of more than 15% of the expected result
- Developed team members' skills through coaching sessions, resulting in improved retention and selling skills
- Streamlined workflows for increased efficiency, reducing turnaround times for high-priority tasks.
- Implemented employee recognition programs that boosted morale.
Training Lead
Teleperformance
11.2017 - 03.2021
- Developed specialized training for targeted hard & soft skills improvement, resulting in higher productivity levels.
- Collaborated with management to identify specific employee development needs and tailor training materials accordingly.
- Introduced innovative teaching methods to optimize learning outcomes within diverse working environments.
- Evaluated training program effectiveness through regular feedback collection and assessment tools, ensuring continuous improvement.
- Led cross-functional team training sessions to foster collaboration and improve overall efficiency.
- Streamlined onboarding process for new hires, reducing time to proficiency and increasing employee satisfaction.
Education
No Degree - Business Administration
Politecnico GranColombiano
Bogotá, Colombia11.2027
No Degree - Foreign Languages With Basic Education Enfasis
Universidad Pedagogica Nacional
Bogotá06.2019
Skills
- Mentoring
- Issue Resolution
- Team Supervision
- Work Planning
- Customer Service
- Attention to Detail
- Key Performance Indicators
- Analytical Thinking
- Performance Evaluations
- Staff Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Leader
Beckett Simonon
09.2022 - Current
Training Lead
Teleperformance
11.2017 - 03.2021
No Degree - Business Administration
Politecnico GranColombiano
No Degree - Foreign Languages With Basic Education Enfasis
Universidad Pedagogica Nacional
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