Dawnyel Bates
Fort Collins
Summary
Results-oriented Customer Service Professional experienced in managing operations and enhancing team collaboration. Achieved high standards of service and client satisfaction through effective decision-making and multitasking in fast-paced environments. Focused on operational improvements and driving customer experiences.
Overview
11
11
years of professional experience
Work History
Waitress
Denny's Restaurants Franchise Association
Fort Collins, CO
10.2025 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Efficiently took and processed orders using point-of-sale systems.
- Maintained cleanliness and organization of dining area to meet health standards.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Assisted in training new staff on restaurant procedures and customer service protocols.
- Adapted quickly to changing priorities during peak hours to enhance workflow efficiency.
- Resolved guest concerns promptly, enhancing customer satisfaction and loyalty.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Owner/Partnership
Champion Janitorial Service LLC
Casper, WY
04.2015 - 04.2025
- Managed daily operations to ensure high-quality cleaning services and customer satisfaction.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Developed and implemented training programs to enhance staff performance and efficiency.
- Established client relationships through effective communication and responsive service delivery.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Conducted regular quality inspections to maintain service standards and address client feedback promptly.
- Analyzed industry trends to adapt business strategies, ensuring competitiveness in the janitorial sector.
- Oversaw inventory management, ensuring timely procurement of cleaning supplies and equipment.
- Maintained computer programs such as Quickbooks, Excel, Microsoft words, and online programs as needed.
- Maintained all Human Resource Paperwork for Workman's Compensation and Unemployment for Quarterly reports
- Vehicle Maintenance of multiple vehicles of cleaning, replacing parts, and maintaining costs with partner
- Organization of Janitorial Shop that was needed for all scrubbers, Buffers, tools, and other things, Shop size of 400 square feet.
- Organization of Office Space, so that all files, and things were maintained for reach and ready at all times
Education
High School Diploma -
Douglas High School
Box Elder, SD05-1992
Skills
- Order taking
- Customer service
- Menu recommendations
- Cash handling
- Payment processing
- Order accuracy
- Safe food handling
- Complex Problem-solving
- Upselling
- Strong multitasking
- Attention to detail
- Time management
- Team collaboration
- Greeting guests
- Cleanliness
- Complex Problem-solving
- Commercial and residential cleaning
- Decision-making
- Commercial and residential cleaning
Timeline
Waitress
Denny's Restaurants Franchise Association
10.2025 - Current
Owner/Partnership
Champion Janitorial Service LLC
04.2015 - 04.2025
High School Diploma -
Douglas High School