Dawn Veik
Brighton,CO
Summary
Organized and detail-oriented Front Office Coordinator with 9 years of experience streamlining daily operations and enhancing office efficiency. Proven track record of delivering excellent patient care in fast-paced environments. Demonstrates strong attention to detail and sound decision-making while effectively managing multiple priorities under pressure. Possesses excellent verbal and written communication skills, with a self-motivated, dependable work ethic. Thrives both independently and as part of a team.
Overview
22
22
years of professional experience
Work History
Verification Specialist - Remote
Insurance Billing Experts
05.2025 - Current
- Maintain and update insurance verification for all patients to ensure accuracy and compliance.
- Enter and manage patient insurance information within practice management software.
- Communicate daily with dental practice staff regarding terminated or out-of-network insurance policies to support continuity of care.
Administrative Assistant - Remote
ADC Electric
09.2024 - 04.2025
- Obtained electrical permits for EV Charger installation, ensuring compliance with local regulations.
- Managed incoming calls and directed them to the appropriate department to support efficient communication.
- Maintained and updated compliance documentation in accordance with Xcel Energy requirements.
- Provided administrative support by assisting with various office tasks and operations.
Dental Front Office Coordinator
Mountain View Family Dental
09.2016 - 06.2024
- Scheduled patient appointments and completed registration, ensuring accurate and efficient intake processes.
- Greeted patients at check in and collected all required documentation.
- Delivered exceptional customer service both in person and over the phone.
- Verified dental insurance coverage and ensured accuracy within practice management software.
- Presented treatment plans and coordinated follow up appointments.
- Prepared monthly billing statements and maintained accurate patient accounts.
- Submitted insurance claims, conducted follow-ups, and processed appeals as needed.
- Posted insurance payments to patient accounts with a high level of accuracy.
- Managed accounts receivable, including daily reconciliation of deposits and bank deliveries.
- Provided high-level administrative support to ensure smooth daily office operations.
- Sorted, opened, and distributed incoming mail and deliveries.
- Processed new hire paperwork and assisted with payroll administration.
Administrative Assistant / Insurance Broker
Integra Insurance Group
03.2004 - 08.2016
- Sold health insurance policies to new and existing clients, consistently matching coverage options to individual needs.
- Maintain in-depth knowledge of Colorado health insurance products, delivery systems, and claims processes.
- Met with prospective clients weekly to assess needs and recommend appropriate policy options.
- Educated clients on plan detail, ensuring full understanding of coverage, benefits and costs.
- Processed and reported policy changes to insurance carriers in a timely and accurate manner.
Education
Diploma -
Horizon Senior High School
Brighton, CO05-1992
Skills
- Open Dental
- Eaglesoft
- CDT Coding
- HIPAA compliance
- Attention to Detail
- Sales and Negotiation
- Treatment Presentation
- Insurance Verification
Timeline
Verification Specialist - Remote
Insurance Billing Experts
05.2025 - Current
Administrative Assistant - Remote
ADC Electric
09.2024 - 04.2025
Dental Front Office Coordinator
Mountain View Family Dental
09.2016 - 06.2024
Administrative Assistant / Insurance Broker
Integra Insurance Group
03.2004 - 08.2016
Diploma -
Horizon Senior High School