Dawn Morgan

Ensuring that e-mails were all upto date and dealt with accordingly and emergency jobs actioned and dealt with within 24 hours.

Paying invoices within there payment terms and updating in-house spreadsheet.

Answering telephone calls and directing them to relevant departments.

Issuing operatives there daily workloads and ensuring that there reports are completed.

Ordering parts for operatives and ensuring that new job has been booked in with tenant/residents.

All other ad-hoc duties.

Produce and distribute orders to warehouse for picking on a daily basis.

Daily distribution of drivers paperwork and debrief information.

Update in-house database ensuring delivery dates, addresses and delivery details are correct.

Dealing with any delivery problems and consulting with installation managers.

Ordering stationery for department.

All other ad-hoc duties.

Ensure client satisfaction by monitoring deliveries and promptly advising of any significant delays.

Produce and provide proof of delivery documentation.

Taking orders by e-mail and telephone for newspapers and inputting information on computer before generating reports and sending to international publishers daily .

Importing magazines and ensuring barcodes and prices were correct and generating packing list for warehouse.

Deputising for Line manager in there absence.

Dealing with other departments including Logistics and exports.

All other ad-hoc duties when required.

Displayed strong customer service skills with professional telephone manner to resolve customer enquiries.

Provided quotations to five depots on a daily basis.

Handled various day to day admin responsibilities to maintain smooth business operations.

Worked on multiple administrative tasks concurrently.

Greeted customers promptly and professionally, providing friendly and knowledgeable assistance.

Chased departments for update on parts.

Liaising with customers for outstanding payments.

Maintaining and supply records of Thorough Examination Certificates for Fleet or hired vehicles.

Reception duties and answered high volume daily telephone and e-mail enquiries.

Organising And scheduling deliveries daily.

Liaising with customers to ensure their complete satisfaction from initial contact through to completion of their delivery.

Contacting Head office to resolve any invoice issues.

Submitted timely stationery orders, researching cost-efficient suppliers to reduce spending.

Authorising invoice payments, liaising with accountants and dealing with discrepancies and disputes.

Ran reception area by greeting visitors, taking deliveries and responding to telephone and in person requests for information.

Updating client booking sheets and e mailing information from shipping ETA on vessels, confirmation of port destinations and updating programmes of container cargo.

Producing sales orders.

Production planning.

Dealing with customers and taking sales orders by telephone, e-mail or in person.

Liaising with transport department and internal departments.

Informing customers of any delivery issues.

Daily check on warehouse stock.

Meeting tight deadlines.

Deputising for manager in their absence.