Office
David Sanchez
Music Teacher, Producer.
Usaquen
Summary
Skilled in customer service and problem-solving, I significantly enhanced customer loyalty and satisfaction at TTEC by resolving complaints with empathy and managing high-stress situations. My active listening and product knowledge facilitated cross-functional team collaboration at Teleperformance, improving service levels and training new staff to uphold company standards.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Service Representative
TTEC
04.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Concentrix
05.2023 - 04.2024
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in ongoing training sessions aimed at enhancing product knowledge and refining customer service skills.
- Contributed to a reduction in customer complaints by quickly identifying and addressing root causes of dissatisfaction.
Customer Service Representative
Teleperformance
11.2018 - 11.2020
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Bachelor of Arts - Music Education
Universidad Pedagógica Nacional
Bogotá, Colombia 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Software
Pro tools
Finale
Sibelius
Timeline
Customer Service Representative
TTEC
04.2024 - Current
Customer Service Representative
Concentrix
05.2023 - 04.2024
Customer Service Representative
Teleperformance
11.2018 - 11.2020
Bachelor of Arts - Music Education
Universidad Pedagógica Nacional
05.2001 -
Similar Profiles
AMABELY SEGURAAMABELY SEGURA
Customer Service Representative at TTECCustomer Service Representative at TTEC
Jailin LievanoJailin Lievano
Customer Service Representative at TTECCustomer Service Representative at TTEC
Bilikis O. AshafaBilikis O. Ashafa
Customer Service Representative at TTECCustomer Service Representative at TTEC
Justin FailnerJustin Failner
Intuit Account Executive at TTECIntuit Account Executive at TTEC
ALIX ROMERO CORTEZALIX ROMERO CORTEZ
Human Resources & Organizational Development Director at Condor Specialty CoffeeHuman Resources & Organizational Development Director at Condor Specialty Coffee